SWEB Energy

Contact Details

Customer Service Team
SWEB Energy
Freepost 3805

Contact Information

General Information

SWEB is a subsidiary of one of the largest energy companies in the UK, EDF Energy. EDF Energy currently serves over 5 million customers in the UK, a large number of these customers in the southwest of England are served by SWEB.

Selling points

  • Offer priority services to elderly and disabled customers.
  • Points for Nectar card holders on some tariffs.

Supplier services

  • Dual Fuel
  • Green
  • Economy 7
  • Online

Packages on offer

Economy 7 No Standing Charge Tariff

Pay less for gas and electricity used during the night-time period. This is a dual fuel tariff with discounts because you are using both fuel supplies. No standing charge applies so you only pay for what you use. To take advantage of this package you must have an Economy 7 meter (it is free to switch). Day-time rates are higher but this package is great for those who use larger amounts of energy throughout the night (for storage heaters, night cycles of washing machines and dish washers, etc).

Online dual fuel tariff

Get discounts for choosing EDF for both fuels and manage your bills online.

Green Electricity Tariff

The green tariff lets you choose to obtain your electricity from renewable sources such as wind and hydro. You will pay a small premium over non-green customers, but can be safe in the knowledge that your money is going to a good cause. Subscribers to this tariff will also receive a green information pack and energy saving lightbulbs.

Prepayment Tariffs

After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.

Nil service charge

For those who wish to pay only for units they have actually used.

Ways to pay your bill

  • Direct Debit
  • Prepay
  • Cash
  • Cheque

Special Services

London Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:

  • Password scheme – private word only known by yourself and London Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
  • Minicom system for those with textphones.
  • Talking, large print and Braille bills for customers with sight difficulties.
  • Audio copies of information booklets.
  • Special controls and adapters for gas and electric appliances.
  • If you rely on electric equipment for health reasons (nebulisers, ventilators, etc), London Electric can inform you of planned supply interruptions in advance.
  • Bill sent to another address.
Fuel Mix Information – Where Electricity Comes From
Coal % Natural Gas % Nuclear % Renewable % Other % CO2 emissions per g/kWh Radioactive Waste per g/kWh
17 0 73.7 8.3 1 161 0.0066

12 responses to “SWEB Energy”

  1. A S Phillips says:

    I came here to join SWEB but reading above reviews have changed my mind it seems such poor company regarding customer service.

  2. G. Harvey says:

    I am going to demolish a workshop which has an electricity supply. Residential accomodation will be built to replace the workshop but in so doing the electricity supply will need to be removed and then replaced for the new build. Who do I contact to arrange this. In passing your telephone service is appaling. Customers are told that you are experience high volumes of calls. This is just a poor excuse for understaffing.

  3. Paul Sousek says:

    Our SWEB owned radio controlled Economy 7 switch has stopped working – does not switch to night time rate. Kindly contact us to affect a repair.

  4. Paul McManus says:

    Need a key to top up my electrical econ 7 meter, it is lost. What can I do? This is urgent.

  5. Julia Sheppard says:

    I would like to know who I contact with regards to the electrical cables that have been attached to my chimney and has now rendered the chimney unsafe?

  6. Roy W J Needham says:

    Sent email complaining of frequent power cuts Saturday 08/10/11 each requiring resetting recorder programmes. May I ask the reason for such unreliability and what action is being taken.

  7. anthony price-watts says:

    Well it’s the best service there is, the electric is always there, I have the bills to prove it.

  8. Dorothy Maat-davey says:

    I cannot get into my account…forgot the password and the E mail adress I used.
    need to put in the new numbers from my box outside…meter..

  9. Sarah Long says:

    i have an electric key meter with 1.05 left on emergency. i have just put £5 on key. on putting the key in it showed as if registering but it is still reading 1.05 emergency. why?

  10. Ita Renshaw says:

    What was the cause of all the mini power outages in Truro TR1 area last evening from 21.30 hrs to 2300 hrs. please. This affected our acute hospital along with the rest of Truo requirements.

  11. Trevor Thomas says:

    must be one of the worst companies in the country for power cuts when the weather gets windy only because of bad practices, sorry but unable to even rate this company at this time

  12. Simon Newbould says:

    feed back form does not work!!!

    We are concerned numerous trees in Cheldon Devonare contiuously rubbing the power cables and will cause a failure unless some action is taken

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