London Energy

Average Customer Rating:

Contact Details

London Energy
Customer Service Team
Freepost 3814

Contact Information

  • General Enquiries 0800 096 9000
  • Minicom 0800 096 2929
  • Email Feedback Form

General Information

London Energy is a subsidiary of one of the largest energy companies in the UK, EDF Energy. EDF Energy currently serves over 5 million customers in the UK, 1.9 million of these being served by London Energy.

Selling points

  • Offer priority services to elderly and disabled customers.
  • Points for Nectar card holders on some tariffs.

Supplier services

  • Green
  • Online
  • Dual Fuel
  • Economy 7

Packages on offer

Economy 7 No Standing Charge Tariff

Pay less for gas and electricity used during the night-time period. This is a dual fuel tariff with discounts because you are using both fuel supplies. No standing charge applies so you only pay for what you use.

Online dual fuel tariff

Get discounts for choosing EDF for both fuels and manage your bills online.

Green Electricity Tariff

The green tariff lets you choose to obtain your electricity from renewable sources such as wind and hydro. You will pay a small premium over non-green customers, but can be safe in the knowledge that your money is going to a good cause. Subscribers to this tariff will also receive a green information pack and energy saving lightbulbs.

Prepayment Tariffs

After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.

Ways to pay your bill

  • Direct Debit
  • Prepay
  • Cash
  • Cheque

Special services

London Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:

  • Password scheme – private word only known by yourself and London Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
  • Minicom system for those with textphones.
  • Talking, large print and Braille bills for customers with sight difficulties.
  • Audio copies of information booklets.
  • Special controls and adapters for gas and electric appliances.
  • If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
  • Bill sent to another address.
Fuel Mix Information – Where Electricity Comes From
Coal % Natural Gas % Nuclear % Renewable % Other % CO2 emissions per kg/kWh Radioactive Waste per g/kWh
46 14 33 4 3 0.555 0.0017

8 Responses to “London Energy”

  1. Amardeep Singh says:

    Customer service is superb they are most economical supplier of electricity……

  2. Albert Oyewande says:

    I recently received a gas bill from southern electric for 3 months (dec 08 to mar 09). Bill was £1052.00. I disputed this as I felt this is inaccurate since it was based on estimated reading. I wrote to Southern and to date had no response. My quarterly gas bill is always around £120 – last bill was based on actual meter reading.

    Southern stated on the bill “that daily usage went from 75kw per day to 336kw per daily usage. I have asked for an explanation for the basis of the increase. I live in a 3 bedroom house. I am thinking of changing suppliers and I would like your advice on the above.

  3. Anoh Appiah says:

    I am very interested to know how you sorted this. Did you pay the bill? I have found myself in similar position and I am livid.

  4. Nikolay Atanasov says:


    I’ve got the same problem as you. I would like to know if you paid your bill because I received my bill yesterday and it says that I have to pay £900. Usually I pay £200-£300. Could you give me an advice what I am supposed to do?
    Thank you!

  5. Nikolay Atanasov says:

    If anyone has to choose a supplier DO NOT EVER choose Southern electric!!!!!!!!!

  6. Ugina Impswitch says:

    I love this website. It is my favourite website in the world!! So informative and energy saving ;)
    LOVE !!

  7. Ahmed says:

    We are looking for energy companies who can build us an electricity station works by coal energy so please tell us everything about it.

  8. Nicolaas Marais says:

    My wife and I live in Sydenham, moved there in April 2012, and have the “pay-as-you-go” electricity meter (the one with the red key that you use to top up your credit on the meter). So far it’s been great, except for the last month where we’re paying up to four times as much for electricity. Did prices go up that much or is something else wrong? Who can I contact in regards to this?

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