Atlantic Electric and Gas

Average Customer Rating:

Contact Details

Atlantic Electric and Gas
PO Box 7506

Contact Information

  • General enquiries 0845 073 3030
  • Electricity 0845 073 3030
  • Gas 0845 678 0055
  • Switching 0800 028 3028
  • Meterline 0800 107 3205
  • Careline 0800 622 838
  • Textline 0800 622 839
  • Energyline 0845 777 6633
  • Email

General Information

Atlantic Electric and Gas is part of the Scottish and Southern Energy Group (SSE) and has been operating for about 5 years. Based in Gloucester, it supplies both Gas and Electricity to 300,000 customers and, along with its other brands, serves over 6 million customers across the UK.

Selling points

  • Aim to be cheaper than British Gas for gas and cheaper than your local electricity supplier for electricity.
  • Offer an e-billing service, allowing you to manage bills and submit meter readings online.
  • One month’s free energy for customers who sign up to Atlantic online and opt to pay by direct debit.

Supplier services

  • Dual Fuel
  • Economy 7

Packages on offer

Electricity Domestic Standard

Domestic Standard is designed for homes where little electricity is used during the night.

Electricity Economy

Economy discounts the electricity price for 7 hours each night and is therefore suitable for homes that use over 15% of their consumption at night.

Gas Standard

Suitable for all homes with mains gas, there is a Service Charge calculated per day, and a unit rate

Nil Service Charge

This is for people who only wish to pay for the units they have actually used. The rates are organised into primary, secondary and follow-on rates.

Ways to pay your bill

  • Direct Debit
  • Phone banking
  • Phone (0845 073 3030) by debit card.
  • By post.
  • By cheque or cash at any branch of your own bank or a NatWest Bank; this is free. If you use a different bank you may have to pay a fee.
  • In shops with PayPoint.
  • At a post office (cash only) where you will have to pay their fee.

Special services

Home energy care register – register for elderly, sick and disabled customers who have specific energy needs. This enables use of the following:

  • Priority Service Register which you can join to receive Careline services
  • Careline: 0800 622 838
  • Freephone Textline: 0800 622 839 for those with hearing or speech difficulties
  • Large print or Braille bills for blind or partially sighted customers
  • Talking Bills – bills read over the phone for those who have trouble reading or seeing.
  • Bill sent to friend or relative
  • Notification in the event of a power cut if you rely on your supply for medical equipment
  • Information on special appliances or adapters and controls to help you with your appliances
  • Warmth without worry – advice on keeping warm on a low budget
Fuel Mix Information – Where Electricity Comes From
Coal % Natural Gas % Nuclear % Renewable % Other % CO2 emissions per kg/kWh Radioactive Waste per g/kWh
29.5 57.3 4.1 7.5 1.6 - -

105 Responses to “Atlantic Electric and Gas”

  1. Emms says:

    I’ve always had fantastic service, no problems and when I have had to call them for something the customer service is amazing, I would recommend to everyone

  2. Martin Jarvis says:

    I’ve been with Atlantic for fo both gas and electricity for the last seven years and never had any problems, when I’ve spoken to them via the telephone their response has always been a lot quicker than other companies and their fuel charges rank one of the best and for that I’ll give them a 5 star rating

    • Karl says:

      How did you compare Atlantic with the other companies?

      Have you actually tried the other companies or is it just a guess?

      (my impression of Atlantic isn’t as good as yours…)

  3. BanditQueen says:

    Terrible service, especially to disabled customers with long term health problems and in fuel poverty.
    Highest prices and refusal to accept that usage is low and problem with their meter.
    Complaint leads to double payment plan and refused to honour agreement to have it set at a rate can afford.
    Lies and problems all the time, threats instead of complaint resolution.
    Disrespect when my father was ill and later died and stress caused at a time that was already bad for me

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