Contact Details

Utilita Energy Limited
Secure House
Moorside Road
S023 7RX

Contact Information

General Information

As the leading provider of prepayment Gas and Electricity in the UK, Utilita aim to offer a fairer deal to lower income and energy conscious households through the use of modern smart meters. The first energy supplier to model itself on the needs of prepayment customers, Utilita is focused on maintaining competitive tariffs and developing user friendly ways to pay-as-you-go.

Selling points

  • £10 ‘Emergency’ and ‘Friendly Credit’ when you need it
  • Competitive Prices
  • Easy Remote Top-Ups for your convenience
  • Free and Easy to Use Smart Meters with every aspect of their service explained in a simple and user friendly way
  • UK based Call Centre with a friendly Customer Services Team

Supplier services

  • Domestic Dual Fuel
  • Domestic Electricity Only

Packages on offer

Smart Energy

A prepayment tariff, which provides competitive gas and electricity prices for all prepayment customers. This includes the free installation of easy to use smart meters, convenient remote top-ups and ‘Friendly’ and ‘Emergency Credit’ when you need it.

Energy Saver

For customers who prefer to be billed monthly for their gas and electricity usage and pay via Direct Debit. This is a mid-ranged tariff but is their cheapest non-prepayment option. It does not include smart metering technology.


This is a basic rate tariff for gas and electricity and is their most expensive tariff. It is billed monthly with cash or cheque payments and does not include smart metering technology.

Ways to pay your bill

  • Pay-As-You-Go
  • Direct Debit
  • Cash/Cheque
Fuel Mix Information – Where Electricity Comes From
Coal % Natural Gas % Nuclear % Renewable % Other % CO2 emissions per kg/kWh Radioactive Waste per g/kWh
Awaiting Information

34 responses to “Utilita”

  1. Courtney cunningham says:

    I need a new metre it has broke I have got 2 kids and I wont be able to top it up what do I do??

  2. Kerry pitt says:

    Please could you tell me if utilita do the cold weather payment scheme at all please for low income families

  3. kerry white says:

    Hi I’ve lost my meter key for electric who do I get another one please

  4. Jason says:

    Can anybody tell me what the “pc contribution” is please

  5. adam says:

    What is credit mode and why has it come on why has all payment history cleared also cheers

  6. emma says:

    Do you participate in the warm home scheme, if so what are your criteria? Many thanks

  7. nick says:

    Utilita have one of the lowest tariffs for electric and gas in the country.They do have there problems like any energy company in this country.Points to note… keep your freedom box plugged in,not battery. If you have keys ask for cards. When topping up online ALWAYS make sure you top up number goes to your website or mobile(sometimes the freedom box will not update) so top up the box yourself . some hints hope it helps.

  8. anna says:

    What is this pc contribution that keeps being taken every time I top up??

  9. Lyne says:

    Hi every time I top up it keeps taking £4 of my ten pounds as a contribution does any no why

  10. John says:

    Can anyone tell me how to switch the emergency credit on the new smart meter as I have 4.4 p left and I have tried everything. Thank u for ur time.

  11. mark says:

    I have a Freedom unit with incorrect time and date.
    At 2am it knocks the power off because it thinks its 10am, but all the shops are closed at 2am and I cannot topup my account.
    Is there any way of resetting the time/date apart from removing the batteries for 20 mins, and would the battery thing actually work???

  12. phil says:

    Why when paying on-line did your company take £8 from a £20 payment? Surely this should not happen and nothing is stated in any literature about this deduction…..

  13. David says:

    I am looking at the general domestic rate and I would be grateful if someone could tell me what are: First Units Rate, Threshold and Second Units Rate? Which one indicates the rate I need to pay for energy?

    Thank you in advance.

  14. Stacey says:

    E credit is showing and is available but won’t let me accept help!

  15. Nicole Dolby says:

    I’m leaving utilita as lately my gas is costing me £20 every 5 days and I hardly have it on, and also when I run out of emergency I topped up 20 then my gas still wouldn’t come on even though my meter stated I had £9.45 on, phoned them up and they said I had top up another 5,? I didn’t have the money till 2 more days and me and my 4 year old daughter was left freezing, still cant understand y I needed more on, as I had money on!! They are getting ridiculous for prices, my elec is also started to cost 15 a week!!

  16. Martin Unsworth says:

    Do you participate in the warm home discount scheme where there is an £135 credit for eligible persons?

  17. jason says:

    When I top up why do I have to pay a pc contribution, can anybody explain what this is and why do I have to pay it,its a new meter I do not owe a debt, so does anybody know what this contribution is I topped up 20pound and 8pound was taken off for contribution please can u help.

  18. kevin wilson says:

    I’m still not sure what the relevant buttons to press for the emergency credit.. Was told 77 but last time I tried nothing happened, luckily I had a bit loose change and went to a paypoint.

  19. sean byrne says:

    I need to use my electric key for the first time. What do I do?

  20. theresa mccann says:

    I’ve lost my key I’m struggling to find a help line need num, distressed mum any advice.

  21. kathleen ellis says:

    I’ve put money on my card but no electric coming on? What do I do??

  22. kim thomson says:

    My alarm will not stop going off every hour or so even though there is money on it! so annoying plz help!!!

  23. karen taylor says:

    I joined 3months ago, I’ve heard nothing from utilita, my electric card was cancelled with my old supplier, I phoned utilita now I’m with eon? I don’t even know how that’s possible.. how can I be with a company I never even signed up to?

  24. peter bolton says:

    On the 30th April phoned to get help with an ongoing problem and the unprofessional response was rude and upset me. I wish for this problem with both my meters to be sorted with prompt and swift action.

  25. noureen says:

    This company is a joke
    I’ve been waiting over 6months for a meter and every time I ring they make a new excuse.

  26. Shabbir Mussa says:

    Please post details of joining with your company as soon as possible thank you.

  27. Natalie Hanslip says:

    I have one of your freedom units installed, I noticed that it says the wrong time I was wondering how to change the time on the unit I only found it out when the low credit alarm went off at 10.30pm and it says it won’t go off between the hours of 10pm and 8am. Please could someone help me.

  28. Miss Gillian Brown says:

    My gas meter is not working I cant cook a meal or have heating on. I have small children in my house that are cold, tried to call but get told no one is there till Monday I think that is wrong.

  29. Jason Palmer says:

    I think Utilita are fantastic. £20 for two weeks electricity? Hello? No fiddly keys to worry about; it’s a card. Your credit is sent by text to your meter, £10 emergency and no way you’ll be cut off if you run out of credit between 4pm and 10 am the next day. Or, 4pm Friday night till 10am Monday morning. Or, if it’s a bank holiday, 10am TUESDAY morning! You will have to pay this back though. I’ve definitely noticed the difference in my outgoings with Utilita. Around £2 – £3 a fortnight. I love ’em. That is all.

  30. Janet Wilmot says:

    Not very happy with this company, very difficult to communicate with.

  31. Carl Waters says:

    I am writing this email to u as i need my meter turned back on i have been on the phone waiting about 1 and a half and still no reply from you my meter has electric on it i have a 6 month old baby and i have had to throw my food away can someone contact me on 07549021864 thanks
    My meter turned off as the emergancy run out but has been put back on please .asap

    • karen says:

      Hi, if u take the battery out of freedom box an leave for 20 mins, put them back in and wait for a few seconds. Then on the main unit press and hold the 0 for 15 seconds it should make a click sound and will then turn on. Hope this helps

  32. Lisa Taylor says:

    i haveing problems topping up my gas it wont let me to do and it wony except the codes im putting in

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