Utility Warehouse
Average Customer Rating:
Contact Details
Online form, email and telephone only
Contact Information
- General Enquiries 0800 1313000
- Email Contact Form
General Information
Telecom Plus, or the Utility Warehouse Discount Club, aims to provide significantly cheaper energy than most other providers.
Selling points
- Claim to offer the cheapest gas and electricity rates in the UK.
Supplier services
- Dual Fuel
- Economy 7
Packages on offer
General domestic electricity tariff
Electricity units are charged at the same price regardless of when the units are used.
Economy 7 electricity tariff
Electricity units used during the night are charged at a cheaper rate, meaning that this is a suitable option for households that use more than 15% of their electricity at night.
Standard gas tariff
This low rate is reduced when your pay by direct debit.
Ways to pay your bill
- Direct Debit
- Prepay
- Cash
- Cheque
| Fuel Mix Information – Where Electricity Comes From | |||||||
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The Energy Helpline contacted me recently saying they could probably help me save money by finding me a cheaper electricity provider (we don’t have gas). They told me that I could almost certainly save by switching from Telecomplus (Utility Warehouse) to Scottish Power based on the rough estimate of our household consumption. However, I checked our bills for the last two years to work out our average consumption and calculated the cost exactly using the tariffs from the two companies. Good old Telecomplus still came out cheaper – the guy from the Energy Helpline didn’t seem to know what to say when I gave him all the figures! We have telephone, broadband, mobile and electricity from Telecomplus (which includes the cost of the line rental). All our phone calls to landlines (at any time of the day and week) are included in the fixed monthly charge – including 0845 and 0870 numbers – and phone calls to the USA, France and many other countries are also included. It’s just calls to mobiles we have to pay for, and they seem to be much cheaper than other people seem to pay. The regular monthly bill for all the services on one account is really easy too. Go for it!
Absolute rubbish cannot wait to break ties with this appalling company. 6 months trying to sort out wildly inaccurate bills, they cut telephone off because of disputed bill. Ombudsman finally intervened and found in our favor. Unable to provide proper and intelligible billing information. Customer services a shambles. dreadful company that does not even deserve the one star. NEVER USE THIS COMPANY
I think the company is great and have been a customer for a number of years. I save money every month.
I am an ex Utility Warehouse distributor – I have stopped as the service personally has been appalling bad.
Utility Warehouse have a very bad reputation amongst most lettings agents and we deal with Spark Energy instead – much less hassle.
Might be 40% cheaper, although I doubt you could prove that or substantiate that claim at the moment!
Give UW a wide berth if you want a pain free life!
This company is the worst one I have seen. I have got a flat with two bedrooms, and I pay 220 pound every month for this company, just for electricity. It is so expensive and so bad.
NEVER DEAL WITH IT.
I’ve been with Utility Warehouse for some years and have found them extremely helpful and the bills very competative. When something did go wrong when I moved they dealt with it so efficiently and effortlessly.
I would recommend them to anyone.
This has to be the most inept company I have ever dealt with. The simplicity of the difference between 2 readings equals energy used seems to be far above their ability and 4 months on and countless emails later I am still being charged for energy not yet used. DO NOT USE THIS COMPANY
We also used to be a distributor but not anymore as our prices are much more expensive than they need be. The only thing that we have kept is the gas so we can keep the discount card.
Our phone is cheaper with BT! We don’t use international calls so that is no benefit but we do ring a lot of 0845 numbers and they are no longer free with Utility Warehouse.
Recently compared our electric and as a high user we can save 35% with EDF which far exceeds all the savings made with the discount cards.
And they kept adding extra little charges here and there until you complained and then they would remove them.
Great idea, shame they don’t just stick to what they say they would do.
We became a customer of Utility Warehouse years ago, after reading Which Magazine and scruntching the numbers. Delighted with the services and the further discounts from shopping on the high street.
First Class, we would definitely recommend!
Inherited this company and have had nothing but trouble. Sent paperwork to wrong address. HAVE HAD NO PAPERWORK SINCE DEALING WITH THEM. Stay away if you value your sanity!!!!