Swalec
Average Customer Rating:
Contact Details
SWALEC
PO Box 7506
Perth
PH1 3QR
Contact Information
- Electricity Enquiries 0800 052 5252
- To report a power cut 0800 052 0400
- To switch to SWALEC 0800 34 34 36
- Meterline 0800 015 5180
- Careline 0800 622 838
- Email customerservice@swalec.co.uk
General Information
SWALEC is part of the Scottish and Southern Energy Group (SSE). SSE has around 5 million energy customers.
Selling points
- Free Air Miles are available to SWALEC customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- SWALEC also offers free Argos points for its customers.
Supplier services
- Dual Fuel
- Green
- Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 29.5 | 57.3 | 4.1 | 7.5 | 1.6 | - | - | |
We have been with swalec for 7 years and have not had any problems with them what so ever, I was on prepayment meters, when I lost the card for my gas meter, a replacement was sent immediately, and as I had a small child on site, they arranged for an engineer to put emergency credit on for me until my card arrived. They also arranged for my gas and electric meters to be changed to normal meters with no problem, and both meters got changed the same day.. I will happily recommend this company to family and friends.
I don’t trust them I got a bill for over £200…. I am on a prepayment meter so how can I owe them that much, I’m too scared to pay by direct debit and have the meters taken out because I’d never know if they were over charging me.
I have been contacting swalec for 2 weeks but I don’t get any where. I just want to change my key meeter to monthly meeter. I’m already paying around £100 for gas and elec every WEEK.
Swalec owe an 81 year old lady over £600 they have over charged her. She needs her money and they seem unable to pay it back. Should I send them a letter and disconnect them, because that’s what they would do to us. I am disgusted!!!
Under the section 75 act if she has made the payments by card she is entitled to a full refund.
I believe your customer service is very good, better than the british gas. A couple months ago you sent me a letter saying my bill will come down, but I’m still buying same things. If you give me any feed back will be fine.
Swalec can’t make up their minds whether or not I’ve paid my last bill. They think that the last payment was made via a natwest cheque in August. I don’t use cheques, I’m not with Natwest and I didn’t make a payment when they think I did. STEER CLEAR IF YOU LIKE CUSTOMER SERVICE. Frankly I’m gutted I have to rate them at all
I’ve been many years with swalec for my electric and always had good service and paying through my bank D/D have no worrie’s when I phone in my meter reading they are always polite also being a pensioner have had free light bulbs off them
I rang up and asked if I could have a gadget which measures electricity – as per the SWALEC leaflet.
I was just told it would be in the post.
But Swalec changed my account without my knowledge – and I ended up losing all my Argos points. Around £30.
And yes, they confirmed that I ahd never agreed to switch accounts.
I have emailed SWALEC – and got replies -around 10 times and the account STILL isn’t right.
As an organisation that is supposed to be on top of finance, it’s a truly pathetic performance.
Agree with the comment above – Steer clear SWALEC if you want to be a customer who signs up to one account and expects to stay that way unless you agree to change.
It seems as if Swalec is unsatisfactory and Scottish power is a rip off. Don’t know where to turn for a decent electric supplier. Even paying a bill is getting impossible.
I was charged £780 + for 10 weeks as a single person last winter. A local engineering factory including offices was charged less than £500. A local pub and busy B&B less than £500. Swalec insist this impossible amount is correct. I used two small night heaters on low!
I am starting a big campaign. Anyone with bad experience of rip off please post here.
Thanks