Swalec
Average Customer Rating:
Contact Details
SWALEC
PO Box 7506
Perth
PH1 3QR
Contact Information
- Electricity Enquiries 0800 052 5252
- To report a power cut 0800 052 0400
- To switch to SWALEC 0800 34 34 36
- Meterline 0800 015 5180
- Careline 0800 622 838
- Email customerservice@swalec.co.uk
General Information
SWALEC is part of the Scottish and Southern Energy Group (SSE). SSE has around 5 million energy customers.
Selling points
- Free Air Miles are available to SWALEC customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- SWALEC also offers free Argos points for its customers.
Supplier services
- Dual Fuel
- Green
- Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 29.5 | 57.3 | 4.1 | 7.5 | 1.6 | - | - | |
Swalec seem to be holding back posting out bills right until the last minute – this means you cannot get a discount because you cannot pay it in time.
The date on the bill is about 10 days before you receive it – if you are lucky.
I wouldn’t have twigged this new money making idea – but I have to pay the bills of two houses in two different counties.
And it’s happened to me three times. After two times, I rang up and asked for the billl to be sent. Funnily enough it arrived the next day – so no problems with the post. But doesn’t leave me anough time to pay it to get the discount.
Rang SWALEC and asked to speak to a supervisor to explain why this was – of course, I couldn’t speak to one.. gave up after 11 minutes.
But young Andrew told me that I must take up the late delivery of bills with the Royal Mail.
Er… no Andrew, it’s not my business to chase up late delivery of your bills.
I can just easily change to another company.
I have been with swalec since May 2007 and have found them to be obstructive and unreasonable. When their own customer services adviser informed me i had been paying for electricity used in this property prior to my moving in, i requested a full written break down of charges, that was almost 18 months ago, I still have not had these and even yesterday was told that i could not have them… Yet they expect me to pay for something i don’t think i have used? They have apparently the legal backing to be able to break into my home to change a meter or cut me off, I have nothing to help me sort out this issue, I can’t even find out how much they charge per Kwh so to assess if I am being overcharged! Disgusted with them completely, as for their home service? pah, i had paid for them to look after my boiler and radiators, when British gas took over this mantle they discovered that the boiler membrane had infact ruptured and needed replacing, swalec engineers never found this problem!
SWALEC are crap! Phoned them about changing the address name on bills, as it was (and is) in the tenancy agency name, also to change the amount on the bill as it was our first since moving and was billed from before we moved in, “no problem, we’ll arrange all that and send an altered bill for you.”. Great, I thought! Easy-peasy……..then the bill arrives with the EXACT SAME INFORMATION AS THE FIRST BILL!!! NOTHING HAD CHANGED. Pillocks.
To view swalec web site – I need to download adobe flashplayer – why do I have to do this?
Flashplayer is not free software – I have no idea if it is totally safe to use – therefore I cannot use your web site.
Please therefore change your web site.
Why haven’t I been repaid for the meter rental this was stopped last yr now I have gone to gas board as you didn’t want to know now we are looking at going to court to get all the money back the gas have now cleared this off my meter.
I have now changed supplier because of total failure of swalec in any customer satisfaction. The company are a waste of your time.
Swalec are great. Polite customer services. I have saved 10% on my electric consumption in a year. Cannot find fault with them.
Whilst it is easy to find fault with anything or anyone.
On the plus side, I find the 0800 number a big plus and generally I get a good response to my questions.
On the negative as with lots of Companies, I find they like to take a lot of your money in DD’s and if you do not keep your eye on the ball they will continue doing just that until, one day you wake up and do the figures and find they have overcharged you by over £2,000.
Again on the plus side, what a bonus!!!
Next holiday settled. (:
Have a nice day and a happy new year to all you lovely people in Swalec.
Are there any special rates for oaps?
Just had a phone call from an independent fuel company trying to get me to change to them. They rate British Gas as the cheapest then N Power then E.ON where is SWALEC in the cheapest table? Can you keep my custom by being the cheapest???