Contact Details
SWALEC
PO Box 7506
Perth
PH1 3QR
Contact Information
- Electricity Enquiries 0800 052 5252
- To report a power cut 0800 052 0400
- To switch to SWALEC 0800 34 34 36
- Meterline 0800 015 5180
- Careline 0800 622 838
- Email customerservice@swalec.co.uk
General Information
SWALEC is part of the Scottish and Southern Energy Group (SSE). SSE has around 5 million energy customers.
Selling points
- Free Air Miles are available to SWALEC customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- SWALEC also offers free Argos points for its customers.
Supplier services
- Dual Fuel
- Green
- Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
| Fuel Mix Information - Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 29.5 | 57.3 | 4.1 | 7.5 | 1.6 | - | - | |
Comments
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- How do you rate their customer service?
Please leave your comments so that others can gain advice on the service provided by this company.
NB: We have no connection with the electricity companies, if you have a specific enquiry relating to your service, please contact the company direct.
Swalec have really helped me out with a query that has been on going with British Gas. They have resolved the issue. I also like the fact they answer the phone quickly and the level of customer service is fantastic.
Posted by Anno, 29th February 2008I have used Swalec Gas and Electric for quite some time and have always found them helpful and friendly and efficient when I overpaid I always got prompt return of my money so I suppose it varies who you talk too and which area you are in !
Posted by Martin Shaw , 08th December 2007I have been waiting since May 2007 for a refund of almost three hundred pounds from SWALEC. I have phoned them many times and keep getting told that they will process it and it should be with me in 7 - 10 working days. They are most unhelpful and when I have asked why it has not been sent out they assure me that it will be "this time". I am now changing my supplier as I am fed up with being told lies by SWALEC. I am sure if I owed them money since May they would have cut my supply and sent lots of nasty letters.
Posted by Sadie Alexander, 06th November 2007I took out the SHIELD central heating protection, I had to wait some time before I could use the service, I now wish to have a time clock replaced as it is faulty. SWALEC did not turn up for 2 appointments, the 3rd eventually turned up 3 hours late. That was 2 weeks ago, the part has been ordered, should now be in stock, and guess what, all has gone deathly quiet yet again. I must be one of the many forgotten customers put to the back of a dark filing cabinet. PLEASE!!! SWALEC can I have my timer clock fixed as quickly as you take my payments. So far the crap service is still ongoing. Others beware. I agree with the comments on customer care 100%.
Posted by Trevor Ernest Walker, 20th October 2007Thank goodness I have still got billing by paper/post...the site for electric is easy to find but one embarks into a journey to every area on the swalec website just to find your own gas bill. This time round I gave up after half an hour of seaching which led me to my elec. bill for the umpteenth time.
Posted by Peter Carter, 24th September 2007We have had trouble with Swalec Elec and Gas since starting with them in 2001, even our 1st application went missing !! None of the staff know what each is doing and I agree NO CUSTOMER SKILLS WHATSOEVER.
Posted by Sue Smith, 13th September 2007I think that this company is very bad with customer skills and they give no importance to the customer and they are useless as they left me with out electric last time for three days i think you they need to work on their skills as a company.
Posted by Susan Hewitt, 16th May 2007