Southern Electric
Contact Details
Southern Electric
Inveralmond House
200 Dunkeld Road
Perth
PH1 3AQ
Contact Information
- General Enquiries 0845 026 0654
- Electricity Emergencies 0800 072 7282
- Email Contact Form
General Information
Southern Electric is part of the Scottish and Southern Energy Group (SSE), and provides energy to 2.6 million of the 5 million SSE customers.
Selling points
- Free Air Miles are available to Southern Electric customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- Southern Electric also offers free Argos points for its customers.
Supplier services
- Dual Fuel
- Green
- Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 29.5 | 57.3 | 4.1 | 7.5 | 1.6 | - | - | |
Price used to be £20 a month now its £26 a week!!! We have even made a conscious decision to use less but now the price has increased more than 100%. Compete liars.
I have cause for concern as my electric bill is getting out of hand it does not equate with past bills I feel there is something not right. I need the supply investigated.
I had a bill for £149.90 for (14-06-11) and I received another for £85.97 for (31-08-11) and my past bill does not match with present ones I’m receiving, I am not at all happy with this as I am using less and getting charged more. Some one play the game by one rule not make it up as you go along.
I also think I’ve been conned. I took over a flat as new tenant, was paying £15 a week, lasted me more than a week. Meter was changed, suddenly cost has gone up to £45 a week, have phoned loads of times, some staff have been helpful but still can’t find the problem, other staff are down right rude. I’ve now changed companies, this is recommended, get a much better service only costing me a tenner a week, wish I’d changed ages ago, sse didn’t seem to care, made lots of money out of me.
I pay less than £5 per week on my pre pay meter. Things that I have on stand-by or turned on 24/7: Digital oven, fridge freezer, HDTV, Network Attached Storage device, PS3, Nintendo Wii, Xbox 360, router, laptop, Virgin media box, heat lamp for snake, cordless phones. And then I use a lot of the above for a lot of the week.. properly turned on. Plus other stuff that I don’t leave in standby but use regularly. No way am I letting them change my meter lol.
Received a letter this morning telling me that they are doing away with the tariff I was on, “Energyplus Care”.
As l am on a ESA, a pension from the Health Service, as l was medically retired, and DLA how do they expect me, the wife who is my carer, to survive.
More money for the Directors of the firm, at a preview of what l have read, Oil was only about $50 a barrel.
Disgusted with all Energy Firms & The Government.
Hope l have notwritten this in vain, companies take note, there are always other firms to deal with.
We have been in our small bungalow 12 months. They have been estimating bill because they say they cant gain access to my home (the meter is in a cupboard outside the front which is never locked lol ) then someone came to look at meter, he found it fine, read meter and says they’ve undercharged me by £1.164 so there and then fitted a pre-payment meter to get their money back. Plus the summer gas bill was over £200 I have no gas appliances except the boiler but we dont even have a bath as we have a wet room with elec shower so dont need much hot water, we use a dish washer, so dont wash up by hand. Cant remember last time I had heating on. Must tell hubby to stop having a shave lol .
Are you guys for real? You are clearly USING more electricity. By stating that you can save that much per month/week is pure ludicrous. There is very little difference in price per unit between the most expensive and cheapest suppliers. You can check any comparison site you like that will confirm this. What you will find is that SSE aren’t the cheapest, but aren’t the most expensive and of the 7 main comparison sites SSE were voted top supplier in 6 and second best in the other out of the ‘big 6′ in a survey that included customer service, price, and call queuing times amongst other criteria. SSE are in fact the only supplier of any of the big 6 to have reached the prestigious 5 star service award.
do you work for them????
Having to pay more when you pay upfront on a prepayment meter for electric is simply wrong, the poor are paying more. I’ve just spent 2 hrs logged in to my Southern Electric details and I still haven’t managed to find what I’ve used, how much I’ve paid or what tariff I’m on. It’s disgusting.
I know must energy companies are bad but southern energy is the worst of england. Not only the harass people for payment just a week after sending the bill, but they also threat people very severely of termination contract with they dont get full payment just a week after sending their bill. This company is a very crook one.