Contact Details
Southern Electric
PO Box 7506
Perth
PH1 3QR
Contact Information
- General Enquiries 0845 744 4555
- Email customerservice@southern-electric.co.uk
General Information
Southern Electric is part of the Scottish and Southern Energy Group (SSE), and provides energy to 2.6 million of the 5 million SSE customers.
Selling points
- Free Air Miles are available to Southern Electric customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- Southern Electric also offers free Argos points for its customers.
Supplier services
- Dual Fuel
- Green
- Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
| Fuel Mix Information - Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 29.5 | 57.3 | 4.1 | 7.5 | 1.6 | - | - | |
Comments
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NB: We have no connection with the electricity companies, if you have a specific enquiry relating to your service, please contact the company direct.
SE do not seem to have got their act together since the beginning of 07 as we were without gas for heating or hot water for seven days in Feb 08. We joined their Shield gas heating protection scheme in November 07 and waited in twice for an Engineer to call to service and check over the system as in the contract. Both times at last minute cancelled by their office. Boiler broke down and after lots of phone calls by us to chase the parts and an engineer it was finally repaired on the seventh day. As some of the other letters said excuses given were not enough parts (all parts there all the time) and no engineers would come to our area. One letter said that they would get an Engineer at the weekend. We were told the gas engineers don't work weekends. Funny for a breakdown service. We have been with SE for many years but are now thinking otherwise.
Posted by Paul Verran, 20th February 2008I can only speak as I find and have been with this supplier for many years. Its customer service centre is always helpful and efficient. I'd hesitate to move elsewhere, having heard some of the stories in the press.
Posted by Norman Swanney, 17th February 2008I find Southern Electric very good customer service and very good prices. I have been with them for 3 years in that 3 years I have had bills totaling about £2000 which for a family of 4 and heating on most of the time is very good. When I was with powergen, I had a bill for £1000 in 6 months crazy people... I had a problem with my meter and I rang the number that['s above and it states that the offices close at 2 pm on Saturday and open on Monday morning. My meter broke at 2.30pm Saturday, I thought I was gonna freeze the whole weekend but I rang the number and they gave me an emergency number and they sent some one to come within 4 hours, I was so relieved. A brill energy supplier!
Posted by Susan Trevor, 16th February 2008I've been with Southern Electric for my gas supply for 3 years and it's been great, no phone calls and billed every 6 months. They have been great so far, answered my calls really fast each time I ring them.
Posted by Susan Trevor, 16th February 2008Southern Electric are the worst company I have ever been with!! I have had nothing but problems with them and every time I ring up to sort them out I get passed from pillar to post with these idiots not knowing what the hell they are on about.
Posted by Chantelle, 14th February 2008They need to learn customer service skills and the managers need to make sure their staff are trained properly as I have been told something different nearly every time I have phoned. Am sick to death of this company.
They are the best! I have economy 7 heaters and they used 2 eat my electric with npower but since I have change over I've saved £15 each month and my phones even cheaper since I've changed over too.
Posted by Alison Phillips, 13th February 2008Truly shocking company! Salesman was a complete disgrace, almost barged into my house and duped my girlfriend into singing over to them! Lucky I got there in time to tell him to stick his rubbish and get out of my house. These people make me sick!
Posted by Jim John, 12th February 2008Have been with Southern for many years now. Have found them excellent. Very good customer service, competitive prices, never bother one with unwanted offers or phone calls. All in all a great company.
Posted by Angela Foster, 15th January 2008I changed over to Southern in July 2007, biggest mistake! On the 1st January 2008 my heating went off-no heat/hot water. Called them at 0600am on 2/01/2008. The guy promised me an engineer would call on Thursday, the 3rd to fix the problem. No-one came. Phoned at 1600hrs, sorry will come on Friday at 8.00am - 5.00pm. No-one came. Phoned at 1600hrs, the lady said she was sorry but arranged for eng. after 1700hrs. At 8.00pm phoned again, sorry the eng. has just refused the job as he's busy. Arranged for Saturday 8.00am-5.00pm. Just phoned to see if it's still on. NO, engs very busy, will try and come on Sunday? No heating/hot water for 4 days now. Packed 86years old Mum to friends house - she's not happy, we are using friends place for bath etc. It's wonderful, let's give the Chairman of SEC another £100.000 pay rise... any comments SEC????
Posted by Domingo Antao, 05th January 2008Following house move, I rang in final meter readings for gas and electricity. Then over next 2 months received refunds for both (which were undated letters) - final bill, amended final bill, amended final final bill... ended up repaying most of the refund back. Paper chase fiasco!
Posted by John Burford, 02nd January 2008I rang up for a simple query - I was put on hold for 10 minutes!! Not good enough.
Posted by Mohammed Abid Saleh, 27th December 2007I have recently moved into a new property, I phoned southern electric to let them know and to request a key for the meter in the new property, also to request the key meter to be replaced so I could carry on paying in the way I have always paid.
Posted by Claire Black, 22nd December 2007I was told on the Friday that a key would be posted that same day by first class post and that I should receive it on the Monday which would of been the 10th Dec. and the day we were due to move in.
Unfortunately, no key arrived by Monday so we had to delay moving into the new house until the Tuesday, still no key arrived, we couldn't wait any longer so we had no choice to move in.
I have had to throw away all my frozen foods, I had to ask relatives to look after my disabled son as we had no heating o any form of lighting, I also had to ask friends for the loan of space in their fridges as my son needs to have medication and this needs to be stored in the fridge at all times, it's even transported in a fridge and the delivery man takes it out of his and puts it in your fridge!
When on Wednesday still no key came I phoned them and was told that I would be charged for someone to come out and give me a key!!!!! I am still waiting to hear from southern electric, my advice, stay clear of this company!!!
It's Saturday night, my gas has run out, I put the card in only too tell me the battery is dead. Can i get anyone to fix it? NO! Every number I rang passed me off, then I find out I can't speak to anyone till Monday!
Posted by Desmond Fitzpatrick, 16th December 2007Very poor service wouldn't recomend this company to anyone avoid, at all cost.
Posted by David Chapman, 06th December 2007The door-to-door salesmen you may meet are all employed through a third party company and are almost always of non-UK citizenship. They are paid on commission to sign people up and therefore lie through their teeth. People have been duped into signing up their 5 bed detached house with 4 kids, a pool and 3 dogs for £25.00 p/mth direct debit on electric... this causes a deficit when your true meter readings are provided 6 to 12 months later, by this point too late. The company receives a complaint but the employee in question has usually moved on to commission pastures anew. N-Power are just as bad in my experience.
Posted by Seargant Joe Friday, 05th December 2007Southern Electric are to be highly recommended as regards supply of gas and electricity with regard to pricing, and flexibility of adjusting direct debit payments. The salesman who introduced our family was not pushy and how different to certain other suppliers!
Posted by Mervyn Dawkins, 28th November 2007About 2 weeks ago a door to door salesman called and compared our old electricity bill with what Southern could do it for. He left hic name and mobile number. We have just been informed by our supplier that that Southern has transferred our account to them. At no time did we sign or say we wanted to go with them. This has been done in a underhanded manner by their salesman and we are contacting Trading Standards.
Posted by Raymond Wills, 18th November 2007Two visits from Scottish Power in the last two weeks but never a cold call on the Phone. Check those boxes when you fill out forms, keep your land line ex-Directory and never give anymore personal info THAN THEY NEED not 'WANT', this should help. It is usually sales driven greed which causes leakage of personal info i.e. 1 bad apple should not spoil the basket.
Posted by Muz Mason, 06th November 2007I have never received such poor customer service in my lifetime. Two weeks ago an engineer from Southern Electric called to see what was wrong with my central heating , he was very thorough and ordered the part I needed. I also joined the monthly subscription but was quite happy to pay the £144.50 quoted to fix the problem. The engineer told me to wait 48 hours and then phone to ask was the part in and when would it be done. This I did six times over the following week and every time they told me someone would call me back. Guess what, they never did! Eventually they said the part was available and told me an engineer would be out on Fri 3rd Nov 07. I took an unpaid day off work and waited in, at two thirty pm no one had been so I called to find out what was happening. The lady on the phone told me the job had been rejected by the engineer and she would phone me back in ten minutes. Guess what, she never did. At three thirty pm I phoned again and spoke to someone who was very helpful and did phone me back and told me the engineer would be out that same day after 4pm. Guess what, no one came. On Saturday the next day I phoned again and spoke to someone who promised me the engineer had the part and would be here on Mon the 5th Nov after 4pm. As a result of this I got up at 5 am to start work early at 6am so I could leave in time to let the engineer in. At 10 am that morning I received an answer phone message on my mobile to say the engineer could not come that day! I was absolutely appalled at this and immediately phoned to find out what happened. I spoke to someone who told me she would find out and get someone to phone me. Amazingly some one called and said the engineer would be out at 8am Tues the 6th Nov 07 after he had picked up the part. This is very strange as I was told on Fri that he had the part already. As it is the sixth tomorrow I wait with baited breath to see if an engineer calls as promised in the morning. However to be left for two weeks with no heating or hot water is completely unacceptable and I look forward to hearing from Southern Electric to see what they have to say in response to this matter.
Posted by Jackie Seawright, 05th November 2007I was with Southern-Electric for sometime, but Powergen offered me a better deal so I went with them. One of their door to door salesman said that he could offer me it a lot cheaper, but I stayed with Powergen. So Southern-Electric door to door salesman told my phone company that I wanted to switch to another company and that they were going to cut me off. I have now sorted it and I am complaining to Southern-Electric...
Posted by Margaret Heritage, 30th October 2007There is no emergency number to contact and at the emergency numbers given no one ever lifts the phone. They need improve their emergency service.
Posted by Customer, 20th October 2007Poor customer service which continually bombards you with repeated marketing calls.
Posted by Ronnie Reid, 28th September 2007Southern Electric has an excellent customer service. It is truly a British Company with our 7.5 Million Happy customers.
Posted by Abu Tarab Raja, 15th July 2007They are the best
Posted by Abu Tarab Raja, 09th June 2007They seem to be a very good supplier. We have green tarrif electricity or RSPB energy which is where they put some of your bill money towards renewable electricity sources and they donate money to the RSPB every year (£10 or £15 I think). We have only been with them for about a year and a half but they sent us a customer loyalty letter and we chose a reward where they pay some money £15 I think to the British heart foundation great!
Posted by Adam Harper, 29th April 2007