Seeboard Energy
Average Customer Rating:
Contact Details
Customer Service Team
Seeboard Energy
Freepost 3815
Hove
BN3 5AW
Contact Information
- General Enquiries 0800 096 9696
- Email Feedback Form
General Information
SEEBOARD are a part of EDF Energy, who serve over 5 million customers throughout the UK.
Selling points
- Seeboard customers can collect Nectar points when they pay their bills, which can be used to pay for products and services.
Supplier services
- Dual Fuel
- Green
- Economy 7
- Online
Packages on offer
Prepayment
Pay for your energy first using a meter card.
Economy 7
Pay a lower rate for energy used at night. Suitable for homes where over 15% of total energy is used at night-time.
Dual fuel
Get discounts for buying both your gas and electricity from Seeboard.
Online tariffs
Make life easier by putting in your meter readings and changing account details online.
Green tariffs
Seeboard offers two green tariffs for those who wish to opt for more environmentally friendly energy sources.
Ways to pay your bill
- Direct debit
- Credit/debit card
- Paypoint
- Cash /cheque
- Prepay meter
Special Services
Priority services register – register for elderly, sick and disabled customers who have specific energy needs. This enables use of the following:
- Password scheme – private word only known by yourself and London Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives
- Minicom system for those with textphones.
- Talking, large print and Braille bills for customers with sight difficulties.
- Audio copies of information booklets.
- Special controls and adapters for gas and electric appliances.
- If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
- Bill sent to another address.
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 46 | 14 | 33 | 4 | 3 | 0.555 | 0.0017 | |
Could you tell me who to contact with regard to wayleave rentals on the poles on our land?
Not so much a comment as an enquity.
Do Seeboard/EDF supply electricirt to Maidstone in Kent?
I am trying to find out the times applicable for the Economy 7 tariff.
Thankyou,
Brian Partridge
I put money on my card yet it is saying there is no money on my gas card now we have no heating what shall we do. The shop where I top up my card is closed til tomorrow.
I wish to thank the Customer Service Team for their prompt help today. I phoned the team from Caterham and spoke to a lady called Ashley. She dealt with my problem with concern and referred me to someone called Mark. He was able to identify problem cause and provide a reference number enabling me to follow its resolution. Many thanks to all concerned.
Hi, I have a seeboard prepayment meter and costing me about £30 a week and I do 1 load of washing a week, have 1 storage heater on and an electric convector on about 4 hours a day. The lady downstairs is using £5 a week! And does 3 loads of washing a week and has her heaters on all the time as she has 2 young girls. I have used these meters before and know that this is too much money. I think i must be paying for a debt left by the previous tenant, I have been here a year so that’s a lot of money for an electric bill. Can someone please contact me as I need this sorted ASAP, I won’t give them a hard time, I just need help.
Service is poor and cost of prepayment exorbitant.
I have written to Scottish power and Seeboard I have phoned Scottish power and Seeboard. I phoned again on Monday 6th July and was on the phone for 2 hours trying to get someone to come and look at my meter that has fallen off the wall. The door is open as now broken. The meter is outside my property and is low so a 2 yr old could play with it. Why will no one take this seriously? Will someone take note when a child dies when playing in it. I am not sleeping worrying about it. Someone please tell me who is responsible for the meter? Seeboard asked me to phone an emergency number where I got a recorded message about a power cut. Please there must be someone who can help? 36 Beaconsfield Place Epsom Sry KT17 4BD
Could you please confirm that you are sending staff door to door asking people if they can come in and talk to them about paying their bill by direct debit. We had such a visit on Friday and found it rather unusual.If this is not your policy I think it should be reported. If it is your policy I think it is ill advised. We sent him packing!
what are the actual times for Economy Seven please?
My elderly father has a pre pay meter for gas and electric with Seeboard.
He has a caregiver twice a week – she topped his cards up Tuesday to be ready for the snow. By today, 7/1/2010, his usage because of the extreme cold has exceeded his credit. I do not drive and due to the blizzard conditions there is no public transport for me to get to Dad. I phoned Seeboard and asked if I could top up Dad’s fuel by credit card to give him heat and light – this was refused – the customer service rep. said we should have thought about this beforehand and she could not help as this was not an emergency. I have no one else close by to help me with this and I am now faced with a very long and cold walk – 2 hours there and 2 hours back – in dangerous conditions to get to Dad as there is no one else I can turn to.
Happy New Year and thanks for the excellent customer service – NOT!
I appreciate this is a small thing at a time of weather crisis everywhere but I think they should have their staff take some customer care courses before they put them on the front line – she didn’t even take a breath, do they read from some tele prompter and do they have their conscience removed when they start working for them – I don’t even want to give them 1 star but consider it a new year gesture from me!