ScottishPower
Contact Details
Manweb House
Kingsfield Court
Chester Business Park
Chester
CH4 9RF
Contact Information
- General enquiries 0845 270 6543
- Email customer.services@scottishpower.co.uk
* Open: Mon – Fri 8am – 8pm and Sat 9am – 5pm excluding public and bank holidays
General Information
In 1995 Manweb and ScottishPower merged, and combined they provide 2.5 million homes in the UK with power.
Your serviceswill still be provided through the same pipes, cables and lines and Lloyds will take care of the switch so there will be no charge. Lloyds TSB claim it can take ‘less than 10 minutes’ to sign up and that the cost of your bills should be lower.
Selling points
- Manweb research into renewable energy sources beyond what a number of other suppliers do, and ScottishPower own hydro-electric and wind farms across the UK.
- Promise to deliver quality and value for money services.
Supplier services
- Green
- Online
- Dual Fuel
- Fixed Billing
Packages on offer
Standard gas tariff
Gas package for most users
Standard electricity tariff
Electricity for most users
Gas & Electricity Package
Save more money by getting both your gas and electricity from ScottishPower/Manweb.
Online energy service
You can save even more money by opting for paperless billing and ScottishPower/Manweb’s online account service.
No standing charge service
You can opt to pay no standing charge, so that all you pay for are the units you use.
Green energy tariff
ScottishPower/Manweb offers various options for customers wishing to take the more environmentally friendly options.
Prepayment option
It is possible to use a top-up option to use prepay for your gas and electricity account.
Ways to pay your bill
- Direct debit/standing order
- Online
- Credit/debit card
- Cash/cheque through bank/post office
- Prepayment
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 47.7 | 41.1 | 4.1 | 5.9 | 1.2 | 0.590 | 0.0005 | |
I own a property, Manweb have chosen a tariff, set a monthly figure – all without any input or knowledge from me. They now are demanding £85 a month. The tariff they chose?? naturally one with a standing charge which was almost £1 a day, while the property is empty!!
Our service with Scottish Power was fine for the first year, until a neighbour moved in. Our service since then has deteriated. They contacted us to say sorry to hear we were leaving, but we did not request to leave. Our neighbours moving in meant Scottish Power had messed up our supply. A month later we are still trying to resolve this. We have recieved letters and telephone calls asking for our name and address and can we provide a current meter reading. The strange thing is they can send us letters to the right name and address, but they cannot input that information on a system. A day after a Scottish Power meter reader came out we had a phone call asking to provide them with a current reading?????? Does the right hand know what the left hand is doing, I don’t think so! We seem to be no closer to resolving this issue. Seriously considering contacting Energy watch to complain and leaving Scottish Power, even though we are tied into a deal.