Contact Details
Manweb House
Kingsfield Court
Chester Business Park
Chester
CH4 9RF
Contact Information
- General enquiries 0845 270 6543
- Email customer.services@scottishpower.co.uk
* Open: Mon - Fri 8am - 8pm and Sat 9am - 5pm excluding public and bank holidays
General Information
In 1995 Manweb and ScottishPower merged, and combined they provide 2.5 million homes in the UK with power.
Your serviceswill still be provided through the same pipes, cables and lines and Lloyds will take care of the switch so there will be no charge. Lloyds TSB claim it can take 'less than 10 minutes' to sign up and that the cost of your bills should be lower.
Selling points
- Manweb research into renewable energy sources beyond what a number of other suppliers do, and ScottishPower own hydro-electric and wind farms across the UK.
- Promise to deliver quality and value for money services.
Supplier services
- Green
- Online
- Dual Fuel
- Fixed Billing
Packages on offer
Standard gas tariff
Gas package for most users
Standard electricity tariff
Electricity for most users
Gas & Electricity Package
Save more money by getting both your gas and electricity from ScottishPower/Manweb.
Online energy service
You can save even more money by opting for paperless billing and ScottishPower/Manweb's online account service.
No standing charge service
You can opt to pay no standing charge, so that all you pay for are the units you use.
Green energy tariff
ScottishPower/Manweb offers various options for customers wishing to take the more environmentally friendly options.
Prepayment option
It is possible to use a top-up option to use prepay for your gas and electricity account.
Ways to pay your bill
- Direct debit/standing order
- Online
- Credit/debit card
- Cash/cheque through bank/post office
- Prepayment
| Fuel Mix Information - Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 47.7 | 41.1 | 4.1 | 5.9 | 1.2 | 0.590 | 0.0005 | |
Comments
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NB: We have no connection with the electricity companies, if you have a specific enquiry relating to your service, please contact the company direct.
Not a great company to communicate with and moving goal posts are a specialty!
Posted by Lisa Greenaway, 13th May 2009My bills have always been around £30 per month for the duel fuel, and I always ended up in credit for a 1 bed flat, at work all day and away for some weekends so not much fuel used. Scottish Power informed me that they were putting my bill up to £89 per month. I tried to contact customer care over the course of 3 weeks, the automated response said they were receiving a high call volume and cut out, no choice to hold in a queue and no one responded to my emails. Eventually I called the sales line, surely enough the lines were free, so I put in an official complaint, the basis being that when I entered my last months energy consumption (December) onto one of their payment calculators my total bill came to £220 for the year. I never got an answer on how after 2.2 months I would have payed the total years (calculated by them) consumption. They said that I was one of the lucky ones and had switched to the lower rate before the big price increases, I note though that when the cost of oil increased they put the prices up and yet when it went down their fuel prices did not.
I am in the process of switching and feel better for it.
I am worried as I paid £270 on march the 7th this year and they have just sent me another bill for 300 to be paid this month. I got the bill 10th April this year, how can this be right? I changed from a pre-payment as I was putting in five pound daily and when I rang up I got nothing but snotty customer service. I don't know what to do now, I'm in ill health and haven't the money to pay this amount 6 weeks after paying 270, I'm worried sick, I think I need to change my supplier.
Posted by Julie Stevenson, 11th May 2009I changed to SP from EON, big mistake.
Posted by Mary Dunbar, 06th May 2009Originally I have in paper £40.67 direct debit but now I have a bill for £90 instead. I cancelled my direct debit as I wanted to stay with EON so the difference of nearly £50 extra was because it was not being paid through my bank, this was for nearly 5 weeks. We work during the day and the kids are at school. SP are a joke and poor customer care.
I am trying to change from there company to a better one, they have stopped me from changing 3 times and looking like it's been done again. The main reason for me wanting to change is last year they kept door calling, no joke, EVERY day and one man at my door was very rude and nasty. If they have blocked me from changing companies again I'm going to my mp. BAD COMPANY, DON'T USE THEM UNLESS YOU LIKE TROUBLE.
Posted by M Foster, 02nd May 2009I have been putting five pounds a day into my electricity meter since I moved in three years ago, because I am all electric I thought this was normal even though nobody was in most of the day. I complained to Scottish Power, they sent several people out to read the meter over the three years, but never had a statement following the meter reading. Now after three years last month I received four statements in one envelope all stating I am over a thousand pounds in credit. Try as I might I cannot get this money from them, they now want to change my meter. Untill I resolve this matter I don't want to do this as the meter is the only prove I have of how much I have put in.
Posted by Donna Mccafferey, 19th August 2008I am looking for a manual on a Smart Heat electric storage heaters control panel. I have moved into a house with one and there is no manual to tell me how to set the controls, can you help?
Posted by Mrs R. M Pritt, 17th August 2008I was the victim of that "tendency" Kay Wallace spoken about. I received a HUGE final electricity bill from them and when spoke to SP they started the story of "inflation" and "give us the receipts". Only by threatening them with a full blown court case I finally got that bill revoked. After 3 years with them!! BEWARE!! Never again for me that's for sure.
Posted by Stepan K. , 15th January 2008Scottish Power, we had duel fuel with them, I will never go with them again. Me and partner split up, I rang and told them about this and told them to put my name on bill only. I also told them that the direct debit was to be cancelled as this was in ex partners name and I wanted to pay with payment card. They said they would do this, my ex cancelled dd with bank, I changed electric and gas and went with some1 else as Scottish Power kept putting monthly payments up. I owed £270. I rang and told them that I could not afford to pay all this amount as I had my other gas and electric to pay for this, they said was ok. Well they went and took the lot out of my ex bank account and left him od with no money to cover the mortgage. I rang and told them I had cancelled dd with them as I was no longer with partner, they said the bank should of told them. My ex went into the bank to find out what was going on, it was on record that he cancelled dd for Scottish Power, there was also 2 other dd set up for scotish power that my ex didn't no about. I didn't no they could do this. Scottish Power said that as I had changed my gas and electric duel fuel it now had gone to 2 sep bills and that was what they recovered from ex bank They had no right, my ex has put in for money to be returned from his bank. This doesn't help, the mortgage gets paid in 2 days.
Posted by Kelly Duckworth, 04th January 2008Terrible company. Do not use! Moved into a new build flat back in Feb 05 now Dec 07. They messed up all the meters and was going to different flats instead of the allocated flat. Been on their case since 2005 as have never paid a bill. Set up 3 direct debits all of which they have cancelled without notifying me of doing it or why!! Been calling to resolve the issue for 2 and a half years now. Told I will get a call back (even from their managers) and never have in the whole 2 1/2 yrs. Now they are trying to charge me over £1000 pounds but can't prove it was ever my electricity. Spoke to a manager on 23rd Nov 07 to attempt a final resolution to which she was going to call me back. Now on the 5th Dec no call back and have sent the account to Debt collection.
Posted by Vickey Tapsell, 05th December 2007Not a very helpful company. I've been with them for 3 months now and they want to increase my Direct Debit by an extra £41.00 an month, which now makes it £111.00 per month. That will make it an £1332.00 per year but we only use £950.00 per year.
Posted by Mr. R. Richards, 01st October 2007I moved in to my new home at the end of May and they only took out 2 direct debit payments but charged me for 3 months. They then revised my direct debit to more than double what I was paying. When I called they said they couldn't make it any lower.
Posted by Frances Meek, 03rd September 2007Not very good company if you have to budget.
Scottish power has a tendency to issue big final electricity bills to people who use prepayment meters. They then ask for receipts from four years ago and if you don't have them they tell you that you're liable for bill. Not very helpful at all. Be careful.
Posted by Kay Wallace, 31st July 2007