Scottish Hydro Electric

Contact Details

Scottish Hydro-Electric
PO Box 7506

Contact Information

General Information

Scottish Hydro-Electric is part of the Scottish and Southern Energy Group (SSE), and supplies 430,000 of SSE’s 5 million customer base.

Selling points

  • Benefit from low cost energy and excellent customer service.
  • Collect Air Miles and Argos points with your energy use.
  • Take up the RSPB energy plan – claimed to be the most environmentally friendly energy plan available.
  • Savings for direct debit customers.

Supplier services

  • Dual Fuel
  • Green
  • Economy 7

Packages on offer

Electricity Domestic Standard

Standard electricity, where units are charged at the same rate, regardless of the time they are used.

Electricity Economy

This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.

Gas Standard

Standard gas, where units are charged at the same rate, regardless of the time they are used.

Nil service charge

For those who wish to pay only for units they have actually used.

Ways to pay your bill

  • Cash
  • Cheque
  • Direct Debit
  • Postal Order

Special Services

EEnergyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.

Fuel Mix Information – Where Electricity Comes From
Coal % Natural Gas % Nuclear % Renewable % Other % CO2 emissions per g/kWh Radioactive Waste per g/kWh
54 28 1 15 2 613 0.00011169

48 responses to “Scottish Hydro Electric”

  1. Dennis J. Dimney says:

    Who are the new owners of Scottish Hydro Electric? Are they now part of the Southern Electric Corp. of Florida USA? I noticed a string of “Collections Officer” names on my current Scottish Hydro, bill IE. .”Southern Electric, SWLAC, Scottish Hydro and Atlantic. Are these names part of the group?

    • Dennis J. Dimney says:

      Who owns SSE? “Scottish Hydro Electric”. Hydro means water.
      Hence Hydro = Water driven Turbines?
      Water = rain = Free.
      So where does the “Fuel cost” enter the claim for higher fuel cost? Please explain.

  2. Peter says:

    I think that after last energy prices hike by SHE I am now paying more than I would pay from other companies. The problem is I’m on pre-paid meter and have no idea how much I currently pay per kWh also I don’t know how to compare these prices.

  3. stacey says:

    Not happy with your company as I’ve moved into a new home n been told debt will be wiped, I’ve put in 20 n had it all taken off me as the last tenants left a debt of £108. I’ve got a too month old baby in a home with no electric! And I can’t call u got its already taken off £6 off my credit n cut of!

  4. jan McCulloch says:

    During recent storms my area has been without power for more than seven days in all. Will we be paid compensation for the days we have been without electricity?

    Re Sheila Browns comment … whole heartedly agree Sheila! The price of electricity is extortionate.

  5. Sheila Brown says:

    3 bedroom flat 2 large, 2 medium 1 small storage heater, electric immersion used for 1hr a day usual appliances, average key meter charge per week….£60- £70!! Come on Hydro can this be normal too? This is bankrupting me.

  6. Sandra Farrer says:

    I am having to leave work on the grounds of ill health and would like to find ways of saving energy and money. Some English companies are offering a free energy meter to control usage do you have anything like this?

  7. jl pomfret says:

    I have a key metre and I want to be able to top up by internet like you can with Scottish Power when are you going to offer this service? I rang up and was told someone would contact me about it but nothing so far, I am disabled and at present 2 foot of snow down my road which no transport can reach.

  8. Chris says:

    How much does Hydro cost per unit of electricity? can someone please let me know. On a key meter and its costing at least £35 per week for a one bedroom flat, they tell me that this is normal.

  9. J says:

    52 pound to change to dry meter!!!!!!!

  10. Daniel Ogilvy says:

    I switched to hydro ‘cos scottish power were just so bad. so far so good and I am just hoping it will continue to be good.

  11. Kenny says:

    Contacted 4 major companies for a quote for a decent sized business account. 3 came back to me within an hour. 5 days later I’m still waiting for Scottish & Southern. They must have enough money!

  12. Robert Wood says:

    We were in a house for less than a month, dual fuel cost us £270.00. I ‘m still repaying it almost 2 years on. Never again.

  13. Stephen Doherty says:

    Is it your company policy to send your salespeople round doors, telling customers of other providers that they are now with scottish hydro? This is a cynical practice and is very disconcerting to older people, who might believe their lies, I would like you to retrain your sales staff.

  14. Finlay Maclennan says:

    Boiler service contract worthless. Condemned 11 year boiler. Said part not available. Left no paperwork. Took two letters over two months to elicit paperwork.

  15. Helen Back says:

    We have had a key meter for a month now and have used £292 not bad considering we were £90 a month for the last 2 years and they say there is not a mistake!!!! We are onto our 3rd key and second visit from staff to find out if there is a problem – there is we are with hydro.

  16. Matthew Devine says:

    Engineer (Mark) inspected my 3 year old boiler recently prior to start of my ‘boiler breakdown cover’. Did an excellent job and with no mess or fuss. A credit to the company!

  17. James P Hogg says:

    I currently live with my parents and over the last 4 weeks I myself have put in to our key meter over £150 which we have used in that period which I find is TOTALLY UNACCEPTABLE any assistance would be gratefully accepted.

  18. Brian Carrie says:

    At this moment I’m currently using 30 pound per week with no heating on. People in Scotland are charged by scottish hydro electric 3 times the rate of people in manchester and surrounding areas, good deal considering it’s our water.

  19. Robert Nixon says:

    I intend to change my supplier from hydro electric as soon as possible british gas are offering a new prepayment tariff for people on benefits they will be charged the same as people paying by direct debit.

  20. Jack Whyatt says:

    It would appear that all previous complaints are completely ignored. I strongly object to the meter reader just dropping a card through my letterbox to save him the job of reading the meter. I was at home all day as I am going into hospital today for a knee operation. Yet a card was left yet again for me to read my meter and phone it to him.. If this is a policy of SHE then I think it is despicable and dishonest.
    I am seriously thinking of changing supplier. .

  21. Carol Whyte says:

    What a chancer. My meter is key meter for many many years. One day I received an invoice demanding a substantial amount over £1000 from them. So I rang to find out what was that all about. To my surprise the respond was outstanding debt that brought forward. I told them how could it be as I paid as it went using a key so eventually they apologized and told just to ignore the invoice, reason computer error.

  22. James Chung says:

    Totally rip-off supplier, they were ok for the past 7yrs with them, never have any problem until July this year their greed overcome and hit me over 50% increased on their tariff. I used to pay 0.5 pence per unit till July this year to 10.26 pence per unit, gone up over 50% overnight. One thing bad about this supplier, they don’t inform you the changes, they just send you a shocking and disgraceful bills that really make you sick and what really funny about that they charged you 17.5% vat even thou it was only 15% just now plus the ccl on top. It suppose to be 5% before. Really a joke. Trying to ask explanation to them is just a waste of time. I hope this comments would help other customers to deter from staying with them. I am certainly moving to another supplier soon I clear my bill with them.

  23. Anonymous says:

    I have recently moved house and the new house is with scottish hydroelectric. I DO NOT RECOMMEND THEM !! Previous tenants didn’t leave a gas card , kept calling and they said everytime that they were sending/had sent a card Its been a month now and no card have been with no gas and they were absolutely useless !!!!!

  24. Johnwarner says:

    Whatever you do, DON’T get sucked into Eon. Your debts will go through the roof

  25. Mary Clark says:

    I’ve been with them for years and have had no problems.

  26. E Gauld says:

    I’ve recently received a bill from Scottish hydro electric, stating that I’m owe them over £1,000 for gas, on top of our monthly direct debit. I phoned and they said the monthly direct debit wasn’t enough to cover the costs, even though we were told originally that it would be enough.
    We were given no warning whatsoever that the direct debit wasn’t enough and are so angry just to be suddenly hit with this huge bill, especially at a time when money’s so tight. I’m going to citizen’s advice to see if anything can be done as I dont see how we could have used that much gas.
    Good service? Aye right!!!!

  27. David C Robertson says:

    Eight years ago, Hydro Electric said we could have “half price electricity” for heating and hot water if we switch to all-electric and “total control” ( ie., Hydro Electric have total control about when they supply or don’t supply electricity). Since then, electricity bills have gone up and up. Our current bill is almost £1,200 for three months. We are only a two-person household & we always supply accurate meter readings.

  28. Sinead Mckerr says:

    Hydro electric demanded that they install a new key card meter in sept 08. After a week of using this meter my cost for electric had increased from £25 pw – £70 pw. I called to enquire why it was so high, they said it was due to the recent increase (I do not agree). My usage of electric has decreased over the last year yet I am paying more (???). Now, 4/5 months later I decided to call them again. It was a complete waste of time! I have, to date, been paying at least 3x as much as I should be and they say my meter is working fine. They refused to let anyone come out to check my meter. Now I have decided to change the meter from prepaid to credit. I am not at all happy about this but felt it was the best thing to do. I do believe I am not the only one left in this terrible situation and think its about time Hydro accepted that these meters are actually set wrong. Their customer service is dreadful!

  29. Andrea Campbell says:

    i had a key meter put in 9 days ago i was changed from a card meter on my card meter i was using about £30pw in the 9 days i have had this meter i have put in £100 how the hell do they justify this? i have phoned several time and they just tell me i can not be over charged i only get charged for what i use!!!!! so then why pray tell has me bill tripled ????

  30. Johnny says:

    Very poor rates, I use 50 pounds a week on elec, my new supplier 20 per week scottish hydro rip off!!!!!

  31. Nicola Shearer says:

    This company came to my door telling me that they were the cheapest in Scotland… they sounded very good… I had set up my electric with them it was good at the start.. I then received a gas bill for over £200. I had not even set up my gas with them… they did not send out anyone to read my meter.. now they set my rate for the size of house which is a 3 bedroom semi-detached.. I recently received a letter saying they were no longer able to keep their prices low and my bill went to £97 for electric alone. I have 2 kids how can they justify that.. I am changing back to scottish gas.

  32. Annie Scott says:

    Cannot access website.!

  33. Sarah Meek says:

    I have key meter called “total heat total control,” last year by the summer time I was feeding this meter with £40.00 per week and as the cold weather set in I’m now paying £10.00 per day. I’ve tried to change supplier but because of this meter new suppliers can’t give me estimate and the hydro are not forth coming with information. I’m getting ripped off and don’t know what to do .

  34. Terry Hill says:

    I have a key meter with hydro for electric. Iam about to have it changed because its costing me a fortune, so hopefully the bills i get are cheaper. i was wondring if anyone knew the best way to pay my bills? quarterly dd or monthly or would it be bettrer to pay cash.

  35. Shocking says:

    They are very bad. I moved into new house, they installed key meter for me and put me on wrong rate making me £80 per month in debt when I was normally £40. 2x the normal amount.

  36. Jacqui Christie says:

    I had a new key meter installed and in 1 week it says I have used £40 worth and I am now in my emergency. So in total I have now used nearly £60 in a week! Not bad considering the house is empty 8 hours of the day!!

  37. Edward Melville Stewardson says:

    Retrospective price increases are applied by this very large and profitable plc. This would not be permitted in ANY other business! Ofgem, its regulator, allows them 65 working days. This is government’ve gone MAD!

  38. Alan Stewart says:

    I have been without heating and hot water for 4 days now, an engineer came on the 1st day of the breakdown and could not fix, needed to order a part, still no sign or contact from Shield Homecare to repair my boiler. Customer Care……… you’re having a turkish.

  39. Lidia says:

    Please can you tell me “during the night-time” From what time?

  40. Belinda Sanders says:

    u had sent the gas man out to sort a leek at my house now i never have any gas. in 1 week i have put in 15.00.wid no emergency gas. i have a son wid hydronophosis. plz sort in next 2 hrs

  41. Gordon Sheach says:

    I telephoned the company yesterday, 21st August enquiring why I had not received a bill for the last 5 months. I was informed that I had been put onto a 6 monthly billing system without any prior advice to myself regarding this. There is something wrong somewhere!

  42. John Manley says:


  43. Greig Martin says:

    Oh they send someone to read your meter eventually. Trouble is you’re at work at the time. When you manage to coordinate things and let them inthe house to take a reading you later on get hit by a whopping great electricity bill that blows away any savings you thought you had. Ours went from an average £150 to over FIVE HUNDRED QUID. Thanks, Hydro-Electric.

  44. George Bonar Johnston says:

    I switched to Scottish Hydro Elecyric dual fuel in Nov.2007. It has taken until April2008 for them to take over my electricity account. Their Customer Service is appalling, and they are to be avoided in my experience.

  45. Allison Bradshaw says:

    very unhappy asked to change exp;ained i had storage heaters now fter 8 weeks told i cant change as i have storage heaters wasted my time not very helpfull onphone

  46. Dr. Mariano Raiz says:

    I have moved out from my flat on September 18th, and though I have asked for my “zero balance” since then, I have not received it (and today’s November 5th!!!) It’s unbelievable, and indeed a very bad way to treat customers.

  47. Graeme D Robertson says:

    Hydro Electric also install key and card meters but the rate paid for electricity via these is very high and not clearly explained to customers. It is possible to accrue debt when you have a meter even though meters are designed to prevent this. They do not send anyone to read the meter or change the tariff but they increase the cost and the householder is left with a debt because of this.

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