E.ON Energy
Contact Details
E.ON Energy
PO Box 7750
Nottingham
NG1 6WR
Contact Information
- General enquiries 0845 059 9905
- Email Feedback Form
General Information
E.ON (formerly Powergen) is one of the UK’s leading power and gas companies – generating and distributing electricity and retailing power and gas to millions of homes and businesses in the UK.
Selling points
- E.ON offers a range of home energy services, including boiler and central heating installation and maintenance.
- E.ON is also one of the leading green developers, owners and operators of wind farms in the UK today.
- Earnings for Tesco Clubcard Holders.
Supplier services
- Online Extra Saver 4
- Guarantee 4
- Standard
- Price Protection
- Go Green
- Dual Fuel
Packages on offer
Business cover
Standard gas tariff
Gas package for most users – with removed standing charges so you only pay for what you use.
Standard electricity tariff
Electricity for most users – with removed standing charges so you only pay for what you use.
Direct debit discounts
E.ON offers a discount to customers who pay by direct debit.
Dual fuel package
E.ON offers discounts to customers who buy both gas and electricity from them. These discounts are increased if you also pay by direct debit.
Green tariffs
E.ON offers a variety of green tariffs for the environmentally aware customer.
Ways to pay your bill
- Direct Debit
- Prepay using card or key
- Cash
- Cheque
- Over the phone
Special Services
Age concern tariffs, designed with elderly customers in mind, include a number of features:
- Free early-warning hypothermia thermometer
- Three free carbon monoxide detectors
- Free advice on saving energy in your home
- Free energy saving light bulbs
- Cold weather rebates for the winter months
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 56.2 | 33.3 | 8 | 0.5 | 2 | 0.642 | 0.001 | |
I have complained to the Customer Liason Team regarding the installation of a central heating boiler and had it dismissed.I am told that there is no regulatory body to whom I can appeal Surely this can not be true.I would welcome feed back.
Please see this site for info on complaining about energy companies:
http://www.ombudsman-services.org/energy.html
Appalling company – got bill for over £8,000 even though I was paying £35 a month DD. Told me I was being billed for estimated usage of gas – I don’t have gas, the village doesn’t have gas!!! Refused to pay £8k so they put in a prepayment meter and charged me £20 to do it, then bill dropped to £1,800! I am now being charged £40 a WEEK for something I don’t even owe in the first place – am now going to OFGEM as getting absolutely nowhere with e-on
For over a year I paid fifty pounds a month dd for gas and elec, e on then informed me I was in debt of four hundred pounds so then increased payment to seventy five a month only last month I received a letter saying they had re estimated and I should be paying a hundred and seventeen pounds which they had already taken from my bank, I have now swapped companies to scottish power which is cheaper and hopefully wont have any probs with. So I now have to pay off e on and a 2nd bill with new company!
This is the worst energy company I have ever come across. Very poor communication and took over 1 year to date to sort a crossed meter. Divulged my account details to a third party (data protection!)… I have complained complained and complained with no response. BE WARNED STAY AWAY FROM THEM PS they are one of the highest energy rates!
Account No: 012107816130.
I recently switched my supplier from EON because the tarrif offered was unacceptably high.
Unfortunately, I then received a phone call from EON asking me to stay with them which I am not doing. I have also received other correspondence assuming I am still a customer!!
Please could you (EON) refrain doing this. All I require from you is my final settlement and any money I am owed as I understand the account is in credit.
I have just moved into a 1 bedroom flat and it’s got a prepay meter, now winter’s just here I have only 1 storage heater on and in 5days it has taken nearly £30 of my electric. I’m very conservative in saving energy and have aa rated appliances which are turned off daily ie. cooker there is NO debit on it and keep the meter over £50 but now this poxy 1 only storage heater is on (you have to hat the bricks up which costs about £5 and was advised not to turn it off) due to re heating the bricks how on earth does it use 30 bangers in 5 days? This is disgusting and I remember something on tv saying every £100 you use in electric you give the extra £25 for the privilege of having a pre pay meter that u did NOT WANT. I do not ow e a penny in arrears. I don’t know if anyone can help, it’s making me deeply depressed due to being on the dole (I cannot work due to mental health problems and medication), do these people care while they’re driving there rolls about?
I Have been with EON for many years and have only spoken to them on two occasions. The service given is at, John Lewis standards. I would not change providers just to save a few bob. Thank You EON.