Npower
Contact Details
Npower
PO Box 93
Tyne House
Birchwood Drive
Peterlee
SR8 2XX
Contact Information
- Customer Services 0800 073 3000
- Customer Services – Minicom 0800 413 016
- Email helpline@npower.com
* Open: Mon – Fri 8am – 8pm and Sat 9am – 5pm excluding public and bank holidays
General Information
One of the UK’s biggest energy providers, Npower currently supplies to around 6 million customers, both business and residential.
Selling points
- Claim to have excellent customer service along with lower prices.
- Free energy efficiency advice
Supplier services
- Green
- Economy 7
- Online
- Dual Fuel
- Fixed Billing
Packages on offer
Electricity Economy 7 Tariff
Pay less for units consumed during the seven hour night period.
Electricity standard tariff
Electricity units are charged at the same rate regardless of when they are used
Gas standard tariff
Gas units are charged at the same rate regardless of when they are used.
Prepay tariffs
All of the above tariffs are available as prepay options.
Npower Juice
A greener option for electricity customers.
Discounts
Discounts are available to customers buying both gas and electricity from Npower. These savings are greater for customers paying monthly by direct debit.
Ways to pay your bill
- Direct debit
- Cash
- Cheque
- Prepay at pay point
Special Services
Npower have an additional needs register for elderly, disabled and sick customers. Bonuses of this register include:
- Password scheme – private word only known by yourself and Npower that can be used to ascertain whether visitors to your house are genuine Npower representatives
- Minicom system for those with textphones
- Talking, large print and Braille bills for customers with sight difficulties.
- Bill sent to another address
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 46 | 35 | 13 | 3 | 3 | 0.558 | 0.00159 | |
We had a prepay meter with NPower and somehow incurred extra charges at the end of the tenancy. Our electricity turns off if you run out of money on the meter (happened once by accident) so how can we possibly owe them money?!
Its called a standing charge my dear, look in your contract and stop being so naive.
Just remember in future, if you’re moving LET THEM KNOW!! Even though it’s prepay, you continue to build up a debt of standing charge until the day you inform them you’ve moved!
If you have a pre pay all charges should be prepaid and not carried forward. That is what pre paid means my dear.
Pre Pay meters are one big rip off. We had one in a house we bought for around 4 months after moving in we were putting £20 to £30 on a week ( there was no debt on the meter either) we rang them and got it removed our bills came on on average £190 – £220 a quarter. WHAT A RIP OFF
Moved house & took them with me. They offered me a new ‘cheaper’ tariff. Then started to bill me at economy 7, REALLY expensive day rates. Only respond to 1/3 emails and are never there when I phone. Need to threaten with regulator or cancel direct debit to get a response. Avoid them if at all possible.
I have to say that Npower are the best electric company that I have been with. Moved into a flat few months ago and had Scottish Power Economy 7 prepay meter. Now, I do not have storage heaters (just plug in halogen heaters) and there is no central heating. Scottish Power refused to fit a standard rate meter as the Economy 7 one has a hurrendously expensive day rate and only benefits people with storage heaters really. Call to Npower and only 4 weeks later, my supply was changed to them and they came and fitted a single rate meter FREE of charge and now I am saving around £10 a week!! Their customer service is excellent and they’re really on the ball compared to others!