Npower
Contact Details
Npower
PO Box 93
Tyne House
Birchwood Drive
Peterlee
SR8 2XX
Contact Information
- Customer Services 0800 073 3000
- Customer Services – Minicom 0800 413 016
- Email helpline@npower.com
* Open: Mon – Fri 8am – 8pm and Sat 9am – 5pm excluding public and bank holidays
General Information
One of the UK’s biggest energy providers, Npower currently supplies to around 6 million customers, both business and residential.
Selling points
- Claim to have excellent customer service along with lower prices.
- Free energy efficiency advice
Supplier services
- Green
- Economy 7
- Online
- Dual Fuel
- Fixed Billing
Packages on offer
Electricity Economy 7 Tariff
Pay less for units consumed during the seven hour night period.
Electricity standard tariff
Electricity units are charged at the same rate regardless of when they are used
Gas standard tariff
Gas units are charged at the same rate regardless of when they are used.
Prepay tariffs
All of the above tariffs are available as prepay options.
Npower Juice
A greener option for electricity customers.
Discounts
Discounts are available to customers buying both gas and electricity from Npower. These savings are greater for customers paying monthly by direct debit.
Ways to pay your bill
- Direct debit
- Cash
- Cheque
- Prepay at pay point
Special Services
Npower have an additional needs register for elderly, disabled and sick customers. Bonuses of this register include:
- Password scheme – private word only known by yourself and Npower that can be used to ascertain whether visitors to your house are genuine Npower representatives
- Minicom system for those with textphones
- Talking, large print and Braille bills for customers with sight difficulties.
- Bill sent to another address
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 46 | 35 | 13 | 3 | 3 | 0.558 | 0.00159 | |
Moved into property with a pre-payment meter in July. It was with SSE first of all and I changed to Npower as i was with them previously (and had no problems). It took from end July to end Sept to get it changed from SSE to Npower and Im still waiting on Npower changing it from a prepayment meter to a normal credit meter.
Twice Ive had appointments for somone to come and change it over and the first time they just didnt show up. The second one was cancelled due to bad weather (which is understandable I suppose). Spent doubt in the 2 months with npower than i did with SSE. Provided new meter readings and I;ll find out tomorrow if i have in fact used £200 woth of electricty in 2 months _ which I very much doubt!!
NPower are diificult company. Am using pay as you go. A few months ago l was told that l only pay for lights and not for my heating system, as l was supposed to have 2 meters. I have no gas that means the whole is using electricity. They said if l do not want to incur debts l have to pay about £50 per week. I told them that l am using pay as you go and l am not going to be told how much electricity to buy. If l have no money l do not put on my heater. But still they insisted, l refused but l have realised that £30 is not even enough for 5 days and l think they are dioing something. I would not advice anyone to use them but at the end of the day l have realised that most companies are nice when they want new customers after a while they show their true colours. Am still looking which company to use.
my son has moved into a house which the electrcity meter re-connecting how does he get it connected.
please could you tell me how to go about getting an electricity meter put in to a house my son has just moved in to a house and there is no electricity meter as the last people had it cut off for abstracting electricity,when is the soonest they could have it installed. thank you
When I was on prepaid meters with n power cost me thirty a month gas and thirty electric. They told me if I switched to quarterly billing would save me 5% on my bill… set up 30 a month on my direct debit. Thought all was good then year later get a letter saying my new direct debit payment is 197 a month. Phoned them up got a outstanding balance of 917 on electric and 352 on gas. Not bad for a one bedroom flat. A big thumbs up to the guys at npower.. sorry I mean middle finger.
We have two meters both I think are economy7 one we don’t use and haven’t for over a year for the night storage and hot water, yes no hot water. We have no central heating and our only form of heating is a log burner in the lounge, which we fuel! We have an elec oil radiator on in the bedroom as we have a little one and sometimes use an elec radiator in the dinning room to take the chill off. For the last six month period npower want to charge us £404.19. We thought this to be quite steep so gave them a meter reading, they called us back and told us that the revised bill was now for £820. Just out of curiosity does this seem steep or average? We are at a loss to make head nor tail out of their billing and tariff system. Any help or advise would be welcomed.
I had my final electricity bill through from npower, I was paying £58 a month and the reckon they can charge me £246.77 and it is meant to be coming out of my account. But I am cancelling my direct debit so they can’t take it out. I think that price is awful for a 1 bed flat for 2 people who don’t turn there electric off. Also when I rang to cancel my direct debit with them as I was moving home, they were very rude. I would advise no body to go with npower, as they will try and do you over for money!
Ruth: That’s all kinds of wrong. I’d go back to them and ask exactly what tariff you’ve been placed on and what the price is per Kwh. That’s not right.
Lee: I’m in exactly the same position; one bed flat and have had numerous bills over the past year, totalling just under £3000.
I was recently stiffed on a bill by my former housemates while using Npower. I supplied them with the information they would need to track down my housemates but they were uninterested. There is also some debate on how my name arrived on the bill (I specifically avoided putting my name on it as I already had my name on the internet bill). I have tried my best to help them get payment off my housemates having already paid my share but they keep hounding me and seem completely uninterested in the fact I was not the only person liable for it. I even provided proof of this on three separate occasions only to be told I hadn’t. They were completely unsympathetic to my situation and I am currently faced with over £800 in electricity charges which should be aimed at my housemates. While I understand that they could not help my housemates behaviour they have been unhelpful, hounding, victimising and even bullying towards me in order to extract the money which being a student I can’t afford. If you share accommodation do NOT have your name put on any bills, just give what you owe to someone else in the house to pay or they will try to get all the money off you.
I have been a customer with npower for many years, please tell me why I cannot have a smartpower electricity monitor, I pay via the bank, surely this isn’t going to go against me.