Npower
Contact Details
Npower
PO Box 93
Tyne House
Birchwood Drive
Peterlee
SR8 2XX
Contact Information
- Electricity Enquiries 0845 714 5146
- Gas Enquiries 0845 790 6050
- Electricity Minicom 0845 603 0652
- Gas Minicom 0845 070 2105
- Email helpline@npower.com
* Open: Mon – Fri 8am – 8pm and Sat 9am – 5pm excluding public and bank holidays
General Information
One of the UK’s biggest energy providers, Npower currently supplies to around 6 million customers, both business and residential.
Selling points
- Claim to have excellent customer service along with lower prices.
- Free energy efficiency advice
Supplier services
- Green
- Economy 7
- Online
- Dual Fuel
- Fixed Billing
Packages on offer
Electricity Economy 7 Tariff
Pay less for units consumed during the seven hour night period.
Electricity standard tariff
Electricity units are charged at the same rate regardless of when they are used
Gas standard tariff
Gas units are charged at the same rate regardless of when they are used.
Prepay tariffs
All of the above tariffs are available as prepay options.
Npower Juice
A greener option for electricity customers.
Discounts
Discounts are available to customers buying both gas and electricity from Npower. These savings are greater for customers paying monthly by direct debit.
Ways to pay your bill
- Direct debit
- Cash
- Cheque
- Prepay at pay point
Special Services
Npower have an additional needs register for elderly, disabled and sick customers. Bonuses of this register include:
- Password scheme – private word only known by yourself and Npower that can be used to ascertain whether visitors to your house are genuine Npower representatives
- Minicom system for those with textphones
- Talking, large print and Braille bills for customers with sight difficulties.
- Bill sent to another address
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 46 | 35 | 13 | 3 | 3 | 0.558 | 0.00159 | |
We had a prepay meter with NPower and somehow incurred extra charges at the end of the tenancy. Our electricity turns off if you run out of money on the meter (happened once by accident) so how can we possibly owe them money?!
Its called a standing charge my dear, look in your contract and stop being so naive.
If you have a pre pay all charges should be prepaid and not carried forward. That is what pre paid means my dear.
Pre Pay meters are one big rip off. We had one in a house we bought for around 4 months after moving in we were putting £20 to £30 on a week ( there was no debt on the meter either) we rang them and got it removed our bills came on on average £190 – £220 a quarter. WHAT A RIP OFF