Key stopped working, was given the wrong place where to get a new one, after this was told somewhere else but they didn't even give me a proper address, just area and shop name, no postcode. Now have to wait for a call out up to 24 hours to replace the meter when in fact I only need a new key.

I have the same problem, they "mis-read" the meter on a few occasions and keep sending people out, now the want £900!!
I don't know what to do as I'm a student and moving house soon. They said I couldn't leave until the bill was settled but I don't have that kind of cash!! Who can I talk to about this??

Npower are the most incompetent company I have had the displeasure of dealing with. How they are still trading is beyond belief. I am still waiting after 6 months for a correct gas bill following 4 incorrect bills, 2 final demands, 2 threatening letters and about 15 calls to them on their 0845 number. Appalling in every way. Once sorted I'm off.

After repeated attempts to rectify my billing I have only been fobbed off every time. Can anybody beat £57 odd per week on electric, living in a 3-bedroom bungalow with two adults and 1 child. I've worked out I would have to use 2.4kw per hour 24 seven (impossible). Added to this when they changed our meter we suddenly owed them £900 and some how can this be as we have been on prepayments for over 10 years (some sort of stealth tactics I think) unless they do something soon time to move on.

I have a pre-paid electricity key meter and n power say I have a bill owing of £146.13. How on earth did that happen and why are they not listening to me!! This has to be THE worst company ever, I have been writing to them since LAST October but still to no avail and now debt collection agency letters are being sent to me, for monies I do not even owe.

Overcharge £4000++++ what's going on? No bill onward but still power supply why? Sorry for leaving us but contract haven't finished yet?

I had a pre pay gas meter from n power, so you would think you cant run up debt. n power have sent me a bill for £1400 because they had my meter set on the wrong tariff. They had been taking £3 off my credit for debt every time I put money in. How is it possibly my fault that n power have set my meter wrong and why should I pay for their mistakes? Has any one else had similar problems?

It's the 21st January 2008. From 1st Ocotber 2007 for 6 weeks, I received letters and phone calls stating "Sorry you're leaving us" I'M NOT a continued to tell them.

They eventually told me to ignore the letters as it was a problem with their system (i was being transfered to a new system?!?). I checked my direct debits, and noticed Npower hadn't taken their money since 5th November 2007. 10 weeks, Free gas?

I called them to sort this out. "We don't supply your gas Mr Jarrett, you left us in November." I will begin breaking legs I swear. Some very simple questions i asked:

"WHERE's my money you have?" (I was in credit)
"WHY am I not with you?"
"WHO is supplying my FREE gas then?"
"Are you kidding me?"
"WHAT now?"

I am awaiting a call back today (I was promised a call yesterday, even though they're not open on Sundays). Npower are a joke!!! I will be leaving them as soon as this is sorted.

Possibly the worst company I've ever had the displeasure to deal with. For the first 5 years in my current address they over estimated my usage and had to refund me every year, then they changed the meter and within months increased the bill to four times the previous amount. When I complained they said my "usage must have increased and that I probably left the heating on without realising", although my gas bill from another supplier had decreased over the same period. After further complaints and threats of legal action they reduced the direct debit to the previous amount, although they are still claiming the outstanding balance. They also had the cheek to send someone to my house to try to get me to switch my gas account to them also AFTER I had complained to them! Why is there no lower star rating then 1 for this company.

I was with Npower until April this year, and had been with them 8 years. During the time I was with them, they put up my direct debit to 180 pounds a month, after time they paid back 1000 pounds. In March they again wanted to increase my direct debit to an unreasonable amount, so I changed supplier. I have had no end of trouble sorting out my final bill, on the 28th September 2007 I received a debt collection notice from Wescot Credit Services, I called Npower and was told this was an unpaid direct debit, not shown on any of their paper work. I paid the bill that day by internet banking, I then got a bill, I rang Npower they said my account was paid up in full. On the 16th October 2007 I received a final notice threatening to take me to court if the bill was not paid. I am trying to resolve this matter, they say it's being dealt with!
Npower is a dreadful and bullying company and should be investigated by ROGUE TRADERS.

Having the same trouble with npower no one will listen. I have a combi boiler for the water and heating a fire which we don't use and yet I have been told I owe them £514.60. I have tried since Feb to sort it out, but they are full of hot air and promises.
No one will listen to me! Ihave told them I have a new meter which reads in kwh and you don't need to times it and convert it. I really wish they were interested enough in their jobs to keep up with technology!
I will change when I find one who truly cares about customer service.

I haven't paid an electricity bill since october last year, why? because I have what is called an off peak 2 for my heating which is warm air storing overnight. I had a fire last year in the box and central network had to change the meter to a digital one. I got my 3 monthly bill in January which was £605 which was way out so I contacted them and with my investigations not theirs. I found out i had an off peak 3 meter fitted, which was there for nearly 12 months. They changed it in February back to off peak 2 and still wanted me to pay £605. What they didn't think of was my off peak 2 only takes 11 hours charge, off peak 3 takes 16 hrs charge, so straight away it was 5 hours over each day, and it started taking in heat at 19.30 in evening when it was most in use, so as it was blowing out hot air it was also taking in charge for an extra 5 hours, on off peak 2 it doesn't start taking in charge until 12 30 at night.

They won't understand this and have left me hanging, not able to pay and not offering a way to pay, they now say my bill is now over £800 pounds even though i turned off my heating and water in Feb as I couldn't afford to pay it as I am sick and cant work due to brain condition, and have lived in the cold since Feb. I need help and I don’t know what to do. Energy watch cant do much but what do it do help me also I phone them most days on an 0845 no which is also costing me and they just hang up.