EDF Energy
Contact Details
EDF Energy
40 Grosvenor Place
Victoria
London SW1X 7EN
Contact Information
- Customer Enquiries 0800 085 0000
- Email customerenquiries@edfenergy.com
- General Enquiries 020 7242 9050
- Email info@edfenergy.com
General Information
EDF Energy is one of the UK’s largest energy companies in the UK and is the new name for the merged London Electricity and Seeboard Group of companies.
EDF energy generate around 7% of the UK’s electricity and over a quarter of the UK Population depend on them for their electricity. The company employ 11,3000 people and supply energy to approximately 5 million customers through their retail brands.
EDF Energy encompasses London Energy, SWEB Energy and Seeboard Energy as well as having its own EDF Energy customers which were formerly Virgin HomeEnergy customers.
Selling points
- Large well established energy company.
- Offer priority services to elderly and disabled customers.
- Points for Nectar card holders.
Supplier services
- Dual Fuel
- Online
Packages on offer
Standard Gas Tariff
There are two gas tariffs depending on whether you only have your gas supply with EDF or whether you are a duel fuel customer. For both tariffs you pay a set rate for the first 1465 kWh you use each quarter then a lower amount from any additional units used. There are discounts for paying by Direct Debit and if your gas supply is part of a duel fuel arrangement.
Online tariffs
Make life easier by putting in your meter readings and changing account details online.
Direct Debit Tariffs
Benefit from discounts when paying your bills by direct debit
Dual Fuel Tariff
Take both gas and electricity from EDF Energy and get a discount when paying with cash, cheque or prepayment. Benefit from further duel fuel discounts when paying by monthly Direct Debit in addition to your monthly Direct Debit discount for each fuel.
Prepayment Tariffs
After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.
Ways to pay your bill
- Cash
- Cheque
- Direct Debit
- Debit/Credit card
- Prepay
Special Services
EDF Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:
- Password scheme – private word only known by yourself and EDF Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
- Minicom system for those with textphones.
- Talking, large print and Braille bills for customers with sight difficulties. Larger text also offered on the website.
- Audio copies of information booklets.
- Special controls and adapters for gas and electric appliances.
- If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
- Bill sent to another address.
- Meter Reading Services
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 46 | 14 | 33 | 4 | 3 | 0.555 | 0.0017 | |
http://www.guardian.co.uk/money/2011/sep/02/edf-tops-complaints-league-table-energy-companies
shows it has the worst customer service as also experienced by my daughter.
terrible on line service cannot submit gas readings even though i am a dual fuel customer been trying now for 3 months without success
e mails sent to company numerous
replies non existant
rubbish service
Do the same as me and look to another supplier. These greedy people (EDF) will never change. They act ignorant from my experience and have ignored my requests.
How long does it take to recieve chq from overpayment when I have had a letter saying it will be sent to me ?
EDF have to be the most disgraceful company when it comes to customer service and making realistic billing.
I was being charged over £60 a month for 5 months. Why? no reason just that they are charging me so. They even claim that it covered a 6 month period. I left them for another supplier and their last billing was for the last 2 months. 3 plus 2 equals 5 months not 6.
My new supplier are only charging me £35.00 a month. I have letters and receipts as evidence. Just as I expected EDF are fraudsters and were charging me an amusement park.
Now they are threatening me to pay this dreamed up sum of money.
I am sick of EDF trying to increase my monthly D/D payments when I am always at least one and a half times my monthly consumption cost in credit. They play the big brother by masking their greed behind an annual consumption guide, which is only designed to hold hundreds of pounds of customers money in their bank accounts. I will be changing my supplier next time and I hope millions of others do the same. I am going to spend some time now looking to see if I can make some legal claim against them.
18 days after E.Mailing EDF about my complaint- surprize surprize NO REPLY
edf have worst service no one is attending the phone
Went for dual fuel with them back in June 2010. Took them 4 months before the gas part was activated. Tried telling me this was industry standard (even though gas / elec was supplied by the same company previously) Awful customer services – even though 0800 number, costs a fortune in your time as you wait to speak to someone.I cancelled and switched to another supplier (all done in less than 3 weeks). Now EDF can’t agree final reading, billed me for stuff i didn’t use and now have got debt collectors to contact me. Waiting for this to go to court to show how incompetent they are (they don’t even read their own letters that they send to me).
Just checked my online bill and guess what EDF want to more than double my monthly payments.
A quick calculation against their estimate for my next twelve months consumption shows a rise of 25% would be enough!!!
Got through to them in 2 minutes and the lady at the other end confirmed my calculations and reduced the payments … but could not explain how they had arrived at their first extortionate figure. Time to move supplier.
I have read the comment above and they do not reflect my experience with EDF. Joined them a number of years ago because of dreadful customer service from Scottish and Southern. (Similar experiences to those listed above). I have found them really easy to contact and reliable as well as excellent value for money. Sorry to disagree with you all.
My account should have been closed on 16th Nov 11. It’s now 18th Feb 12. I’m still waiting for a bill that’s correct. Or even vaguely correct. I’ve spent literally hours on the phone, spoke to a manager and now dealing with the director of customer services. They boast ‘excellent customer services’. Really?!?