EDF Energy
Contact Details
EDF Energy
40 Grosvenor Place
Victoria
London SW1X 7EN
Contact Information
- Customer Enquiries 0800 085 0000
- Email customerenquiries@edfenergy.com
- General Enquiries 020 7242 9050
- Email info@edfenergy.com
General Information
EDF Energy is one of the UK’s largest energy companies in the UK and is the new name for the merged London Electricity and Seeboard Group of companies.
EDF energy generate around 7% of the UK’s electricity and over a quarter of the UK Population depend on them for their electricity. The company employ 11,3000 people and supply energy to approximately 5 million customers through their retail brands.
EDF Energy encompasses London Energy, SWEB Energy and Seeboard Energy as well as having its own EDF Energy customers which were formerly Virgin HomeEnergy customers.
Selling points
- Large well established energy company.
- Offer priority services to elderly and disabled customers.
- Points for Nectar card holders.
Supplier services
- Dual Fuel
- Online
Packages on offer
Standard Gas Tariff
There are two gas tariffs depending on whether you only have your gas supply with EDF or whether you are a duel fuel customer. For both tariffs you pay a set rate for the first 1465 kWh you use each quarter then a lower amount from any additional units used. There are discounts for paying by Direct Debit and if your gas supply is part of a duel fuel arrangement.
Online tariffs
Make life easier by putting in your meter readings and changing account details online.
Direct Debit Tariffs
Benefit from discounts when paying your bills by direct debit
Dual Fuel Tariff
Take both gas and electricity from EDF Energy and get a discount when paying with cash, cheque or prepayment. Benefit from further duel fuel discounts when paying by monthly Direct Debit in addition to your monthly Direct Debit discount for each fuel.
Prepayment Tariffs
After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.
Ways to pay your bill
- Cash
- Cheque
- Direct Debit
- Debit/Credit card
- Prepay
Special Services
EDF Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:
- Password scheme – private word only known by yourself and EDF Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
- Minicom system for those with textphones.
- Talking, large print and Braille bills for customers with sight difficulties. Larger text also offered on the website.
- Audio copies of information booklets.
- Special controls and adapters for gas and electric appliances.
- If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
- Bill sent to another address.
- Meter Reading Services
| Fuel Mix Information – Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 46 | 14 | 33 | 4 | 3 | 0.555 | 0.0017 | |
I had EDF for gas and electricity in my previous flat; moved out over a month ago. I took a reading when I moved out which turned out to be massively below their estimated reads and they said that they would sort it out within 28 days. Since then I’ve received 4 letters threatening proceedings if I didn’t pay their bill, which I have never received and which cannot be right, as I was up to date with their over-estimated reads and so they actually owe me a refund!!!!!!!!! Can’t get hold of them at all, I’ve been trying to call them for 2 weeks now, always get the same “I’m sorry, we’re experiencing very high call volumes at the moment…” – DO NOT GO FOR EDF, THEY ARE AWFUL AND ONCE YOU’RE IN, YOU CAN’T CONTACT THEM!!!!!!!!!
Just to say thanks for these comments. I cant even find out how much they charge per kw which is basic info but after reading these comments I just wont bother!
I am a customer of EDF and I am very disappointed with them. I have constantly rang and have been on hold for at least 15 minutes. Is there a\nyway this system can be bettered. I am leaving EDF and will find another company that is more efficient
At the same time as crediting my account with £188.79 they had been sitting on, they were attempting to obtain access to install a prepay meter on the grounds of account arrears. This is sharp practice bordering on criminal.
Agree with above comments, useless, will complain to Trading Standards.
I am a community energy advisor and regularly ring the fuel companies. I have found that EDF is one of the worst companies for their customer service, I can be on hold for anywhere up to one and a half hours without speaking to anyone even though they are supposed to have employed another 700 call centre staff. They are the worst company to get hold of.
I agree the customer services are non-existent, I have sent two emails and one letter and still no reply since decided to change supplier.
I want an answer to my question I do not expect the operator to say he cannot access this information to hand.The operator took my number and could have phoned me back but didnt. I asked how much does it cost to run a 100 watt light bulb for one hour .I have found nowhere on the edf site that answers that question.
I agree with the above opinion by Phil Andrews. I would add thhat it would be easier to go to the moon and come back or to speak to the god.
Use say no to 0870 and find an alternative landline number and use that. I do anytime I need to contact EDF and get answered very quickly. They will always say you shouldnt use that number but I tell them their engineer gave it to me and you will always get put through