Contact Details
EDF Energy
40 Grosvenor Place
Victoria
London SW1X 7EN
Contact Information
- Customer Enquiries 0800 085 0000
- Email customerenquiries@edfenergy.com
- General Enquiries 020 7242 9050
- Email info@edfenergy.com
General Information
EDF Energy is one of the UK's largest energy companies in the UK and is the new name for the merged London Electricity and Seeboard Group of companies.
EDF energy generate around 7% of the UK's electricity and over a quarter of the UK Population depend on them for their electricity. The company employ 11,3000 people and supply energy to approximately 5 million customers through their retail brands.
EDF Energy encompasses London Energy, SWEB Energy and Seeboard Energy as well as having its own EDF Energy customers which were formerly Virgin HomeEnergy customers.
Selling points
- Large well established energy company.
- Offer priority services to elderly and disabled customers.
- Points for Nectar card holders.
Supplier services
- Dual Fuel
- Online
Packages on offer
Standard Gas Tariff
There are two gas tariffs depending on whether you only have your gas supply with EDF or whether you are a duel fuel customer. For both tariffs you pay a set rate for the first 1465 kWh you use each quarter then a lower amount from any additional units used. There are discounts for paying by Direct Debit and if your gas supply is part of a duel fuel arrangement.
Online tariffs
Make life easier by putting in your meter readings and changing account details online.
Direct Debit Tariffs
Benefit from discounts when paying your bills by direct debit
Dual Fuel Tariff
Take both gas and electricity from EDF Energy and get a discount when paying with cash, cheque or prepayment. Benefit from further duel fuel discounts when paying by monthly Direct Debit in addition to your monthly Direct Debit discount for each fuel.
Prepayment Tariffs
After installation of a prepayment meter, customers can pay for their gas and electricity as they use it with no need for bills or meter reading. Prepay customers pay for their energy at exactly the same rate as other customers, so are not penalised for their choice of payment method.
Ways to pay your bill
- Cash
- Cheque
- Direct Debit
- Debit/Credit card
- Prepay
Special Services
EDF Energy offer a Priority Services option for customers who are elderly, sick or disabled. Once registered for this, customers will be able to take advantage of:
- Password scheme - private word only known by yourself and EDF Energy that can be used to ascertain whether visitors to your house are genuine London Energy representatives.
- Minicom system for those with textphones.
- Talking, large print and Braille bills for customers with sight difficulties. Larger text also offered on the website.
- Audio copies of information booklets.
- Special controls and adapters for gas and electric appliances.
- If you rely on electric equipment for health reasons (nebulisers, ventilators etc), London Electric can inform you of planned supply interruptions in advance.
- Bill sent to another address.
- Meter Reading Services
| Fuel Mix Information - Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 46 | 14 | 33 | 4 | 3 | 0.555 | 0.0017 | |
Comments
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NB: We have no connection with the electricity companies, if you have a specific enquiry relating to your service, please contact the company direct.
I am writing for more information on how disable person can get discount on a pre-paid meter on electricity and gas.
Posted by Adenrele Ojeniran, 14th May 2009The director of EDF ENERGY "customer care" sent me a payment demand today for 32p, yes for 32 lousy pence, that I owed them. I am retired at age 65 and pay by two installments per bill. I usually round off my payment to the nearest quid but that will not do for cold and cynical EDF ENERGY that is so money hungry it has demanded my 32p from me within 10 days or else!!!
Posted by Uncle Monty , 05th May 2009How callous? The letter was dated April 29th, but I did not get it in the British mail until today May 5th, 2009. I immediately phoned "Tracy" at edf and at first she said I could send a cheque for the amount due!! I could also send it by freepost to them. When I told her I would send the efd letter to my local mp and also send a copy to the local London Evening Standard, Tracy then asked me to hold on while she spoke with her faceless supervisor. Moments later she told me to "ignore the letter" demanding 32p from me. I am outraged at such a petty-minded and mean-spirited company that EFD ENERGY seems to always be to its oppressed and elderly customers like me. Have any of you good folks out there also received a demand for such a few pennies from greedy EDF ENERGY in the UK? If so, tell us about it, please...
As a young mother of a 3 week old (premature) daughter and a 2 yr old son, I was disgusted that I was left with no power due to a previous tennant's debt, for over 24 hours, during which time I was dependent on others' goodwill in boiling kettles to enable me to feed my babies. I will certainly be changing my supplier at the earliest opportunity.
Posted by Christine Pate, 30th April 2009EDF are absolutely shocking. Moved out of an edf property back in august, cancelled my details with them, only to find out today that they owe us almost £1000 for not cancelling our service and continuing to take money off me. When questioned over it, they said "it was out of their hands"! How does that help me?
Posted by Jemma Tavinto, 14th April 2009EDF are robbing me blind! Put £80 on my prepayment meter within the last 2 and a half weeks, wasn't even home for a week and I'm down to 0 already! Will need to put on at least another £50 to get through the rest of the month. Terrible.
Posted by Michaela Smith, 12th November 2008EDF energy are a joke. A week before I moved into a vacant flat I rang to confirm everything was OK for me to move in and was told yes, just get the key charged and put it in the meter, there are no debts outstanding. Well the meter ate my £10 credit because it had a £222 debt on it and when I rang EDF they said I needed an electricians report to get my supply back on, as premises had been vacant longer than 3 months. So I said to send one out and they said they don't do that I'd have to get it done myself. Why didn't they tell me this a week earlier so I could have got it done before moving in. Middle of winter, no electricity and no heating. EDF didn't care at all. So EDF has no customer service what so ever.
Posted by Derek Perry, 05th November 2008I applied for new services and an upgrade for two premises. I was given a quote and the quote said that once the payment was made I would get the supply within maximum of twelve weeks from the payment. The payment was made 7th August and I am still struggling to get the dates out of EDF to give me supply.
Posted by Arvind Vadgama, 03rd November 2008It takes ages to get through.
Posted by Laura Perkes, 01st November 2008My power cut 2 days ago. Meter problem. Still they haven't sorted it out. I hate edf, a rubbish company and service in the UK.
Posted by Karim Khan, 21st August 2008I switched my gas from British 'rob you blind' gas to EDF and now pay much less BUT EDF have just raised my monthly electricity charge from £25.00 per month to a whopping £55 - I'm certain, even with the raise in prices generally we don't use that much!
Posted by Natasha Middleton, 20th August 2008I was with powergen on an economy 7 pre-pay metre, I was paying about £35 per month for all my usage. EDF told me my rate was to high, I switched to EDF and now it's costing me up to £7 just to have a storage heater come on for 2 hours during the night or early hours and about £5 just to heat my water for 2 hours during the night or early hours.
Posted by Tony Alan Stoneman, 20th February 2008My post code is KT2 5JS. Why do I have so many power cuts 2 since Christmas and one before for 16 hours when all the rest of my street has electricity? I need oxygen so need constant supply.
Posted by Stephen Mcdermott, 16th January 2008Re: Mrs Holt. Edf is seeboard, same prices. Bill dates corrected so they fall in line with actual meter readings though, perhaps a lot of your old bills were estimated too low?
Posted by C Simpson, 15th November 2007Does anyone know how to register to pay EDF yourself quarterly ?
Posted by Samantha , 11th July 2007I have been with EDF for a year.
Posted by Arlene Jones, 05th July 2007They have just reduced my monthly payments for gas from £50 to £34.
A year ago British Gas were asking me for £82!
I also pay less for electricity than I did with Powergen.
On their web page, edf say thay can save me over £58 per annum on dual fuel bills. However, in fact, they are now charging me almost double what I paid when we were with Seeboard.
Posted by Mrs. Elizabeth Holt, 24th May 2007