Contact Details
Ecotricity
Axiom House
Station Road
Stroud
Gloucestershire
GL5 3AP
Contact Information
- General enquiries 0145 375 6111
- Fax 0145 375 6222
- Email info@ecotricity.co.uk
General Information
Ecotricity use some of the money their customers spend on electricity and invest in clean, renewable energy resources like wind turbines. They have been selling electricity and building wind turbines across the country since 1996.
Selling points
- Know that every bill you pay is helping to contribute to building more renewable energy sources.
- Matches the cost of your current electricity supplier, so you can help save the world at no extra cost.
Supplier services
- Economy 7
- Green
Packages on offer
Ecotricity offers two electricity products, Old Energy and New Energy.
New Energy re-invests much of its profit into building new wind turbines. In 2005, 23% of the electricity supplied to ecotricity's customers was generated by their own wind turbines (just under 39 GWh or 39 000 MWh). The remainder was purchased from the wholesale market, reflecting the UK average generation mix (gas, coal, nuclear and CHP, etc ).
Ways to pay your bill
- Direct Debit
- Cash
- Cheque
| Fuel Mix Information - Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| Awaiting Specific Figures | |||||||
Comments
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NB: We have no connection with the electricity companies, if you have a specific enquiry relating to your service, please contact the company direct.
Appalling service! I wanted to go with them to 'do my bit' as they support green electricity - took 3 months of asking to get my welcome pack and hence my account number and 7 months to get a bill. By that time I owed over £180!
Posted by Sarah Hilling, 28th August 2007Through my various calls to them I was advised it had been sent out, but in fact it hadn't been sent out - it had been lost along the way. It was the first they had heard of it - no one even knew what was going on. I then set up a direct debit and never received information and bills again until I pushed and made a number of calls.
When I moved house I moved suppliers. Even when I gave them my reasons for leaving they didn't seem bothered, everyone you speak to seems tired and otherwise engaged. It certainly doesn't offer decent customer service. I am reluctant to even give them 1 star but there is nothing less!