Contact Details
Ecotricity
Axiom House
Station Road
Stroud
Gloucestershire
GL5 3AP
Contact Information
- General enquiries 08000 302 302
- Fax 0145 375 6222
- Email home@ecotricity.co.uk
General Information
Ecotricity is an electricity company with a difference. As green energy pioneers, the company is dedicated to building new sources of renewable energy to fight climate change.
Ecotricity take the money their customers spend on electricity and invest it in clean forms of power such as wind energy.
Ecotricity is recommended by the Soil Association, Christian Aid and Oxfam.
Selling points
- Know that every bill you pay is helping to contribute to building more renewable energy sources.
- Matches the standard cost of your regional supplier, so you can help save the world at no extra cost.
Supplier services
- Economy 7
- Green
Packages on offer
Ecotricity offers two electricity tariffs, New Energy and New Energy Plus.
Ecotricity's popular New Energy tariff offers a growing percentage of green supply offset from their own turbines - currently around 37% and set growing to 50% shortly - with the rest coming from conventional sources. The more customers Ecotricity has, the more investment they can make in building new renewable electricity. With New Energy you pay the same as the standard price of your regional supplier.
Ecotricity's New Energy Plus tariff is derived of green supply offset from their own wind turbines, plus additional green electricity purchased from elsewhere, making this a 100% green supply tariff. There is a small premium of 0.5p per kilowatt hour to cover the extra costs of supplying additional existing green supply.
Ways to pay your bill
- Direct Debit
- Cash
- Cheque
| Fuel Mix Information - Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 18.3 | 24.1 | 18.0 | 37.4 | 2.2 | 0.2667 | 0.00161 | |
Comments
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NB: We have no connection with the electricity companies, if you have a specific enquiry relating to your service, please contact the company direct.
I've had nothing but good contact with customer services, helpful, friendly and do as they promise. I like the fact that all the profits are invested back into building new turbines, no other company does this.
Posted by Sharon Higgleton, 23rd April 2009Appalling service! I wanted to go with them to 'do my bit' as they support green electricity - took 3 months of asking to get my welcome pack and hence my account number and 7 months to get a bill. By that time I owed over £180!
Posted by Sarah Hilling, 28th August 2007Through my various calls to them I was advised it had been sent out, but in fact it hadn't been sent out - it had been lost along the way. It was the first they had heard of it - no one even knew what was going on. I then set up a direct debit and never received information and bills again until I pushed and made a number of calls.
When I moved house I moved suppliers. Even when I gave them my reasons for leaving they didn't seem bothered, everyone you speak to seems tired and otherwise engaged. It certainly doesn't offer decent customer service. I am reluctant to even give them 1 star but there is nothing less!