Contact Details
House Contact Centre
PO Box 50
Leeds
LS1 1LE
Contact Information
- General enquiries 0845 600 6113
- Fax 0845 604 0304
- Minicom 0845 600 8500
- Account Enquiries 0845 600 5122
- New Gas Supply 0845 955 5510
- Token meter enquiries (gas) 0845 600 0055
- Token meter enquiries (electricity) 0845 766 0111
- Paypoint enquiries 0845 602 0236
- Service Engineer Appointments 0845 600 5100
- Customer Services 0845 070 9010
- Textphone 0845 607 4717
- Typetalk 18001 0800 316 9010
- Energy Efficiency 0845 602 0155
- Welsh Speaking Customers 0845 603 2300
- Email house@house.co.uk
General Information
British Gas is based in Slough and is the largest residential gas and electricity provider in the UK.
Selling points
- Large discounts for dual fuel customers.
- Discounts for those opting for paperless billing and online accounts.
- Discounts for those using direct debit to make payments.
- British Gas prides itself on offering a high standard of customer service.
- British Gas has a larger team of its own engineers than any other gas or electricity provider.
Supplier services
- Dual Fuel
- Online
- Green
- Fixed billing
Packages on offer
Gas standard
Standard gas supply package for most users.
Electricity standard
Standard electricity supply package for most users.
Dual Fuel
For customers wishing to use British Gas for both gas and electricity. Discounts are available for those choosing this option.
Prepay services
Prepay meters are available from British Gas for both gas and electricity supplies.
Ways to pay your bill
- Cash
- Cheque
- Credit/debit card over the phone
- Direct debit (quarterly/monthly)
- Online
- Pre-pay using a card meter
Special services
Home energy care register - register for elderly, sick and disabled customers who have specific energy needs. This enables use of the following:
- Personal password that only yourself and British Gas representatives know enabling you to be sure it is a genuine representative calling at your house.
- Special appliance controls for those with sight/dexterity problems.
- Advice booklets available in Braille, large print and audio-cassette.
- Braille and large print bills.
- Yearly gas safety check for free.
- Priority notifications in case of a disruption to gas or electricity supplies.
- Bill sent to another address.
- Free meter relocation if your existing meter is difficult or inconvenient to access.
| Fuel Mix Information - Where Electricity Comes From | |||||||
| Coal % | Natural Gas % | Nuclear % | Renewable % | Other % | CO2 emissions per kg/kWh | Radioactive Waste per g/kWh | |
| 14 | 62 | 16 | 5 | 3 | 0.368 | 0.00187 | |
Comments
- Is this your electricity company?
- Do you have any comments on the service they provide?
- How do you rate their customer service?
Please leave your comments so that others can gain advice on the service provided by this company.
NB: We have no connection with the electricity companies, if you have a specific enquiry relating to your service, please contact the company direct.
Have had major problems with British Gas for over two years as well. They are rubbish, useless and very expensive. They tried to force you to stay wen you wanna leave them.
Posted by Olayide, 26th February 2008Why British Gas AND Scottish Gas? Scotland is PART of Britain. Shouldn't England and Wales have dedicated gas services, too? A very biased organisation, British Gas, isn't it?
Posted by Elsie Hird, 04th February 2008When I moved house I found myself with British Gas, I moved in on the 31st Dec and by the 24th had moved to a different supplier. Within a couple off weeks I had a finial bill through my door for £116. My first point was how do you use £116 pounds worth of gas in 24 days and my second point was why are you sending me a final bill when I am using a pre payment meter. The staff were very unhelpful and 5 months later I found myself with a letter from debt collectors saying that if I did'nt pay the bill in full in 7 days or get contact with them they would take me to court. So I then spoke to the debt collectors and they were really helpful, they got in contact with British Gas and got them to put a hold on the account until the issue had been resolved. And in the end I had a formal apology for any inconvenience this may have caused me.
Posted by L Webb, 19th January 2008Have had major problems with British Gas for over two years. There customer service is the worst I have ever experienced. I am still fighting them and in the process of complaining to my MP and energy watch.
Posted by Jon Burgess, 05th January 2008Nearly all comments come from people with complaints. People without problems over billing or supply generally don't feel the need to write in and so a very unbalanced picture emerges regarding suppliers. British Gas being the largest supplier will inevitably have most comments. So, I will add my view: I have been with British Gas for many years - paying by direct debit - and, as I imagine many others, have no problems to speak of. No - I don't work for British Gas or have shares in the company.
Posted by Norman Mcilwain, 04th December 2007Having read the above comments I'm not surprised British Gas are dreadful, I haven't found anyone who has a good word to say about them. I've been trying to leave them for a year and I'm now pursuing small claims action against them for the difference in price from when I told them I wanted to leave until the point they were able to support this (it doesn't cost much). I've already had one brief court appearance and return this Thursday 6th Dec for mediation. Can I recommend that others who have been felt hard done by British/Scottish Gas consider doing the same.
Posted by Stephen Mcallister, 03rd December 2007I have HomeCare 400 insurance. The first visit was prompt but they were unable to fix the problem. Since then I have been unable to find out what is happening about my rewiring. Half the sockets on my ground floor are not working and I have waited for four weeks and not been contacted about it. Customer services have been useless.
Posted by Val Peggrem, 27th November 2007I don't know what you did, but you did it. My gas was connected to the new pipe at 1.30pm yesterday, 22.11.07, without any explanation of course. Except that "it was cut off by mistake." It was disconnected in my meter box. I'm sure their e-mail pages on their web page are deliberately made to fail. Perhaps there is a need for e-mail, text, phone call centres, for they surely don't want to bother with e-mails themselves. Even when they get through. It's better than a phone call for keeping records of communications, and I think this may be why they refuse to allow them. I give this page 10 stars now. Thank you. I hope that's it for ever.
Posted by Gordon Mcwilliam, 23rd November 2007Scottish gas fitted a new gas main across the road from my house. Never reconnected me yet, and that was over a month ago? October I think? They are also my supplier.
Posted by Gordon Mcwilliam, 21st November 2007I have been a long and loyal customer of both gas and electricity. They are now giving new customers long life light bulbs. So I am now being penalised for my loyality. Come on please.
Posted by David Chambers, 20th November 2007Oh dear reading those letters do not instill any confidence in changing to British Gas I'm afraid...
Posted by Jackie Cullen, 29th October 2007I recently changed to British Gas (big mistake). My electricity key arrived and I followed the instructions given before I purchased my first credit (£10), then I put the key into the meter and nothing happened. I rang British Gas and they suggested I go to another shop and purchase more credit (£1), the key still did not work. I rang again and was told to ring back when my credit got to 50p. On Sunday I rang to say my credit was 57p but the lines were shut. Eventually after speaking to three very unhelpful people I was given a number of a company that would come out on their behalf to sort the problem. I rang this number to be told they do not do work for British Gas. Thankfully they were very helpful and gave me another number and an engineer came out within 10 minutes and he had to replace the meter as it was broken. I am disgusted at the way I was treated, the amount of false information I was given and the length of time (over 2 hours) it took me to get this sorted.
Posted by Maureen Young, 22nd October 2007I have been living in a student house with 4 others for the past year. Our Contract ended in July 2007. We are still trying to get our deposits back due to British Gas not sending a receipt of payment for our last dual fuel bill. The company tells us this has been sent and that they will keep sending a copy to our old landlord but this has not been received. It has been months since our contract ended. We also encountered problems when we were sent final reminders for bills that had already been paid, or also final reminders for bills that had not been received in the first place. NOT very clever.
Posted by C Glaister, 30th August 2007Changed to dual fuel with british gas in Jan 07...what a mistake!!! Still trying to get a direct debit form sent to me for the electric, and they have just sent me a massive bill for my gas saying 'pay this now' when I have been paying £45 a month!! Usless HELP!!
Posted by Mrs A Macevoy, 23rd July 2007I am absolutely disgusted with the treatment of british gas I have had over the last few months. What seems is such an easy solution seems to be such a problem. I have been trying to get copies of my Jan & May bills for electricity and am tearing my hair out. Every time I phone I get somebody who says "no problem they will be with you within 7 days." Then after all this I get a red letter regarding a bill which they say has not been paid since October. I am totally confused.
Posted by Alma Fields, 10th June 2007I have tried on several occasions to get a replacement payment card sent out to me following theft from my vehicle but despite exhaustive efforts as yet nothing! How can I pay my account on a weekly basis if they seem to point blank refuse to accept I exist but are still willing to cash the cheques I send. I consider British gas customer relations to be very very poor
Posted by Robert J. Hanley, 13th May 2007We are with British Gas since about a year and only had trouble. It took them about 6 month to get the name right on the bill and the paying for the bills are even more "fun". Don't trust them at all as i get all the time different information from the customer service team, and will change ASAP.
Posted by N. Tobler, 09th May 2007Scottish Power have not reduced their charges despite massive reductions in energy costs - as Sainsbury's have teamed up with SP it makes you look bad, too. I will be switching if nothing changes right now. And I won't trust any future Sainsbury's promotions either. And I shall tell everyone I know.
Posted by Terry Cow, 23rd April 2007I have never had an electricity bill since august 05, when i switched to british gas, have made numerous calls and sent 10 emails since dec06 and still havent had a bill, british gas customer service is appalling
Posted by Heidi Milburn, 20th April 2007Waiting over a year for copy of electricity bill. Made six phone calls in the last year, each time your people say they are sorting things out. Nothing has happened, we are worried that the large bill will get. We pay by direct debit.
Posted by Mr Mrs T. Hicks, 20th April 2007